Dental Intake Representative - Bilingual

University of Minnesota•Minneapolis, MN

81d•$22 - $25•Onsite

About The Position

This position is located in the U of M Community-University Health Care Center Dental Clinic (CUHCC). This employee will help with dental registration, scheduling and care coordination. The position will also participate on various quality initiatives and other committees as assigned. The Dental Intake Representative is a 40 hour/week, 8 hour per day position, on-site at CUHCC. Days and hours for this position are Monday - Friday ranging from 7:30am - 4:30pm. Weekend hours may be required. This is an AFSCME Healthcare position. Bargaining unit consideration begins on 11/26/25 and ends on 12/4/25. Number of openings: 1

Requirements

Business college, office skills training, university level education, clerical experience involving contact with the public, in combination, totaling four (4) years.
Experience in a medical, dental, administrative, social services, or customer service setting
Fluency in English AND either Spanish, Somali, Hmong, Lao, Vietnamese or Cambodian. (We will test for speaking skills in English and other language.)
This position requires a negative TB test, and a Hepatitis B vaccination upon hire.

Nice To Haves

Previous experience working with community health intake projects involving data collection and patient relations.
Strong skills and experience in Insurance verificationÍ¾ data collection and data capture in electronic medical record (EMR).
Demonstrated critical thinking skills and detail oriented.

Responsibilities

Dental intake/reception/scheduling (80%)
Schedule and check in appointments through EMR and EDR
Greet patients
Answer phones and check voicemail daily
Collect payments and provide estimates to patients
Register and update patient demographic, insurance and financial information in EMR
Monitor order-tracking in EMR
Triage dental walk-in patients
Fax records and referrals as needed
Email x-rays as needed
Follow-up on external referrals
Gather signatures for consents and waivers as needed
Make confirmation calls as needed
Make sure we have labels or patient identification on all records/documents
Scanning documents
Assisting with lab slips as needed
Dental care coordination (10%)
Call and offer appointments to patients who are due for recalls
Print and manage the unfinished treatment plan reports
Scrub the OB and pediatric provider schedules weekly
When able, do warm-hand offs with RN team and schedule dental visits for OB and WCC patients during medical visits
Prior authorization work
Participate in staff development, quality assurance, compliance, etc. (10%)
Other duties as assigned

Benefits

Competitive wages, paid holidays, and generous time off
Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
Low-cost medical, dental, and pharmacy plans
Healthcare and dependent care flexible spending accounts
University HSA contributions
Disability and employer-paid life insurance
Employee wellbeing program
Excellent retirement plans with employer contribution
Public Service Loan Forgiveness (PSLF) opportunity
Financial counseling services
Employee Assistance Program with eight sessions of counseling at no cost
Employee Transit Pass with free or reduced rates in the Twin Cities metro area