Dental Insurance & Financial Coordinator

NeighborHealth•Boston, MA

30d

About The Position

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. The Dental Insurance and Financial Coordinator plays a critical role in the financial health of a dental practice by managing patient insurance claims, verifying benefits, and ensuring timely reimbursement from insurance providers. This position requires a blend of administrative skills, attention to detail, and strong communication abilities to provide excellent service to patients while maximizing insurance utilization.

Requirements

High School Diploma or G.E.D.
5+ years of experience in a dental office or similar setting (preferred).
Knowledge of Medicare, MassHealth, and commercial insurance pre-claims requirements, regulations, and guidelines (preferred).
Strong knowledge of dental insurance plans, procedures, and CDT codes.
Computer skills required
Working knowledge of insurance verification processes
Demonstrated ability to work cooperatively in a patient/customer centered, fast paced environment.

Nice To Haves

Bilingual skills preferred (english/spanish)

Responsibilities

Verify patients’ dental insurance coverage prior to appointments.
Enter and update insurance information in the practice management system.
Explain insurance benefits, co-pays, deductibles, and coverage to patients.
Ensures all applicable waivers are obtained prior to treatment.
Engage patient with Patient Services if patient does not have insurance.
Assist patient filling out Sliding Fee Scale when necessary in collaboration with the Billing Department.
Inform patients of their estimated financial responsibility before procedures.
Ensure patients understand their financial responsibility by reviewing/reconciling accounts and explaining/answering all financially based treatment inquiries.
Responsible for ensuring that scheduled and planned treatment meets insurance eligibility, benefits, limitations and coverage guidelines and that all applicable waivers are obtained prior to treatment.
Ensure patients accept, sign, and fully understand their financial responsibilities to pay their co-pays, deductibles, and balances due at time of service.
Answer patient questions related to insurance, claims, and billing.
Maintain accurate patient insurance records and documentation.
Ensure compliance with HIPAA and insurance regulations.
Stay current with changes in insurance policies and coding updates.
Work closely with front office staff, hygienists, and dentists to coordinate patient care.
Support front desk duties such as scheduling and phone handling when needed.
Assist with referrals.
Engage and collaborate with Patient Accounts.
Assist with Sliding Fee scale.