Call Center Dental Insurance Customer Service Representative

Northeast Delta Dental•Concord, NH

45d•$22 - $24•Onsite

About The Position

Northeast Delta Dental in Concord, NH is looking to hire a full-time, onsite, Dental Insurance Customer Service Representative to work in our call center. We are a customer service focused organization, and we highly value strong customer service representatives as you have the opportunity to make a difference at the front lines of our organization. Our Dental Insurance Customer Service Representatives respond to questions from subscribers, producers, groups, and dental offices in a timely and accurate manner regarding Delta Dental products and claims. The Customer Service Representative position earns a competitive salary at $22.00-$24.00/hour, depending on experience. We provide fantastic benefits, including health, life, dental, vision, short-term disability (STD), long-term disability (LTD), paid time off (PTO), paid holidays, a 401(k) plan, an independent retirement advisor, an employee assistance program, a tuition reimbursement program, and more! If this sounds like the right business opportunity for you, apply today using our quick, mobile-friendly online application. We hope to meet you soon! ABOUT NORTHEAST DELTA DENTAL Northeast Delta Dental - a nonprofit member of Delta Dental Plans Association (DDPA) - is the region's most trusted name in dental insurance for companies, individuals, and families throughout Maine, New Hampshire, and Vermont.

Requirements

Two years of related experience, or equivalent training, experience, and/or education
A happy attitude
We want someone who will be warm and empathetic with customers and will diligently seek accurate answers to their questions

Nice To Haves

Bilingual skills a plus

Responsibilities

Researches claims and coordinates information from other departments to respond to customer inquiries.
Works collaboratively with other internal department personnel to resolve customer inquiries.
Authorizes adjustments to billing in order to resolve customer service issues.
Works with dental office personnel to clarify subscriber's coverage level, identify allowable procedures, and resolve billing issues.
Maintains positive rapport with dental office staff members to ensure a positive image of Northeast Delta Dental.
Composes and sends written correspondence via mail or email to subscribers and purchasers to answer questions, clarify benefits, or respond to inquiries.