Call Center Customer Service Representative

Vertical Screen Inc. • Warminster, PA

1d • $16 • Onsite

About The Position

The Customer Service Representative provides customer support by problem solving and troubleshooting and responding to external or internal user requests via phone, chat or email. This is an on-site position located in Warminter, PA. We are seeking the hours of M-F from 10am-6pm. This position pays $16hr.

Requirements

• Strong time management and organizational skills.
• Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
• Must be detail oriented.
• Must have excellent oral and written communication skills.
• Must have strong telephone skills and be able to work with a diverse population.
• Must be able to maintain confidential information and follow procedures for work processing.
• Must be able to manage multiple tasks or projects.

Responsibilities

• Provide client support on a wide range of items.
• Respond to external or internal user requests for service and determine nature and extent of support needed.
• Provide support or refer to the appropriate staff member.
• Respond to client issues of all kind via phone, chat and email.
• Provide both “Tier 1” and “Tier 2” level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.
• Respond to internal or external user requests for service and determine nature and extent of support needed.
• Provide support or refers to the appropriate staff member.
• Respond to software problems on site or over the phone, chat and/or email.
• Investigate error messages and determine resolution.
• Train users in startup, basic, and advanced use of our websites.
• Provide timely and accurate information to incoming client requests.
• Process client orders/changes according to established department policies and procedures.

Benefits

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees