Dental Front Desk Coordinator (FT)
About The Position
Full-time Dental Front Desk Coordinator Advanced Family Dental Spa/Advanced Laser & Cosmetic Dentistry is looking for an enthusiastic Full-Time Front Desk Coordinator to join our team. The Front Desk Coordinator will be responsible for overseeing and coordinating the front desk activities in the office along with assisting other areas when directed. This position plays a key role in providing excellent customer service, managing patient interactions, and ensuring efficient workflow at the front desk. The ideal candidate will hold a friendly and professional demeanor, demonstrate excellent communication skills and compassion supporting the patient experience. Works effectively in a team environment. They must be able to communicate well. In fact, must be the best communicator in the practice. The number one responsibility of all employees is patient care and meeting patient needs. Advanced Family Dental Spa: 2429 Randall Road Suite A Carpentersville IL 60110 Advanced Laser & Cosmetic Dentistry: 720 Cog Circle Suite H Crystal Lake IL 60014
Requirements
- Proven experience in a front desk or administrative role, preferably in a dental office.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Knowledge of dental terminology, procedures, and insurance processes.
- Proficient in using dental office software and general office applications.
- High school diploma or equivalent.
- Must be able to lift up to 15-30 pounds at time.
Responsibilities
- Greet patients and visitors in a friendly and professional manner.
- Schedule appointments and maintain the appointment calendar.
- Answer phone calls and address inquiries or direct them to the appropriate department.
- Verify patient information and insurance details.
- Coordinate and schedule appointments based on dentist availability.
- Send appointment reminders to patients and confirm appointments.
- Handle appointment cancellations and rescheduling.
- Ensures re-care is being booked.
- Follows up with patients on unscheduled treatment plans.
- Maintain accurate patient records and update information as needed.
- Handle patient registration and check-in/check-out processes.
- Process and verify insurance information.
- Collect and record payments for services rendered.
- Oversees and participates in collections of aged receivables.
- Coordinate with dental assistants, hygienists and other staff to ensure seamless patient care.
- Address patient concerns and resolve issues related to appointments, billing, or service.
- Collaborate with dental professionals to handle patient complaints effectively.
Benefits
- medical, dental, vision, and life insurance coverage
- access to a variety of voluntary benefits
- paid time off
- holiday pay
- participation in our 401(k) retirement savings plan, which includes a company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED
Number of Employees
11-50 employees
