Dental Front Desk Coordinator

Admired Smiles Dental Center PC•Hingham, MA

2d•Onsite

About The Position

We are seeking a highly organized and customer-focused Dental Front Desk Representative to join our team. As the first point of contact for patients, you will be responsible for providing exceptional patient care, managing front office operations, and ensuring a smooth flow of patient appointments and services. When you enter our dental office, you’ll get to experience the welcoming, caring, and comfortable environment that our dentistry team has worked so tirelessly to cultivate. For the last 50 years, we’ve been caring for generations of families in Hingham, and we’re excited to carry on the tradition. Admired Smiles Dental Center came to be in 2006 at the hand of Dr. Hegazi, but the dental office itself has served the community and families of Hingham for over 50 years. We have established a well-known, trusted, and family-friendly reputation in the community that makes our dental office one of the most recommended dental establishments in the area. From the first dentist that opened the doors, to the present day dental office of Dr. Hegazi, we foster long-lasting, valuable relationships with generations of family members that were seen by our dental office decades ago.

Requirements

Dental Front office experience required; dental assisting experience preferred
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities
Proficiency in dental software and electronic health records (EHRs)
Experience with dental insurance billing required; medical billing experience helpful
Basic math skills and attention to detail for accurate billing and payment processing
Ability to maintain confidentiality and handle sensitive patient information
Basic knowledge of dental terminology and procedures

Nice To Haves

dental assisting experience preferred
medical billing experience helpful

Responsibilities

Greet patients warmly and professionally, checking them in and out of appointments
Answer phone calls, responding to patient inquiries and scheduling appointments
Manage patient records including updating treatment plans
Coordinate and schedule appointments with dentists and hygienists
Verify patient insurance coverage and benefits, preparing necessary paperwork and claims
Handle billing and payment processing, resolving any discrepancies or issues
Maintain a clean and organized front office environment, ensuring a professional atmosphere
Provide general administrative support to the dental team, as needed
Develop and maintain relationships with patients, fostering a positive and welcoming experience