Dental Billing Specialist

Aviva Health•Roseburg, OR

1d•$20 - $29•Onsite

About The Position

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve. Under the supervision of the Operating Revenue, the Dental Billing Specialist utilizes established procedures to process insurance claims, monitor patient accounts in collections, and process insurance payments. Ability to keep several tasks moving along in a well-organized, compassionate, and professional manner while functioning at a high level of accuracy is critical.

Requirements

High school graduate or equivalent education.
Must possess knowledge of Practice Management and Electronic Dental Records.
Must be able to type 40WPM.
Must be familiar with dental terminology.
Demonstrates knowledge of office practices and procedures.
Demonstrates ability in the care and handling of patients in all groups, including but not limited to, consideration of the special needs and behaviors of each group.
Must be able to maintain a sympathetic and harmonious relationship with patients.
Strong interpersonal and communications skills required.

Nice To Haves

Knowledge of collection procedures and laws preferred.
Two (2) years of experience in a dental care setting preferred.

Responsibilities

Collaborates with immediate supervisor and Clinic providers to establish, define, and refine department goals and objectives consistent with Aviva Health’s Mission and demonstrates satisfactory progress towards these goals and objectives.
Promotes a strong belief in Aviva Health’s philosophy, purpose, mission, and ideals.
Demonstrates Aviva Health’s values and approaches all tasks with Aviva Health’s Mission, Vision, Values, and Customer Service statements as guidelines. Demonstrates care and compassion, respect, sharing, professionalism, confidentiality, collaboration, and teamwork. Takes personal responsibility.
Promotes positive customer relations and service to both internal and external customers by providing customer services to all patients in a non-discriminatory, confidential, professional, friendly manner that builds dignity for each individual customer. Responds to co-workers needs and requests in a respectful, friendly, and prompt manner.
Demonstrates respect and sensitivity to cultural/social differences in interactions with others.
Communicates in an easy to understand, friendly, and professional manner; ensures understanding; provides additional information as needed.
Completes assigned tasks in a timely and efficient manner.
Demonstrates initiative and problem-solving skills using sound judgement. Assumes additional responsibilities as needed, with little or no direction, shows initiative in assisting others within the department.
Complies with Aviva Health’s attendance and tardiness policies.
Ability to establish and maintain effective working relationships with patients and co-workers.
Displays a high level of initiative, effort, and commitment towards completing assignments efficiently. Works with minimal supervision and demonstrates responsible behavior and attention to detail.
Must have the ability to maintain strict confidentiality at all times.
Answers all telephone calls courteously, takes messages or transfers calls to appropriate person. Returns voice mail messages promptly.
Ensures discussions with visitors are as private as possible; is sensitive to and complies with HIPAA.
Counsels patients in regard to their account, the collection process, refusal to pay and payment plans in a respectful and courteous manner.
Maintains correct insurance information in accounts to ensures that billing information is current.
Responsible for explaining Clinic regulations such as documentation necessary to provide discounts, account balances, payment expectation. Answers questions regarding statements, financial sheets, and insurance coverage.
Verifies and calculates sliding scale discount eligibility. Prepares hardship waivers when necessary.
Monitors accounts in collection process for payments and/or payment plans.
Manages delinquent accounts in accordance with collection policies.
Processes commercial insurance encounters from previous day and insures proper coding.
Processes patient and insurance payments and prepares daily report.
Processes Medicaid encounters and transmits.
Reviews all claims for accuracy and readiness for billing.
Follows up by telephone and/or mail on accounts due from third party carriers and patient/guarantors on a timely basis in accordance with written procedures.
Other details as assigned.
Develops and maintains positive relationships with dental and medical professions in the community.
Maintains knowledge of and complies with OSHA requirements for the position.
Displays and high level of initiative, effort, and commitment towards completing assignments efficiently. Works with minimal supervision and demonstrates responsible behavior and attention to detail.
Maintains professional appearance, conforming to standards of dress and grooming as per company policy.
Must possess a strong service orientation and provide exceptional customer service under sometimes difficult circumstances.
Ability to handle a large volume of detail-oriented work in a sometimes-stressful environment.