Denials and Revenue Recovery Manager
About The Position
The Denials and Revenue Recovery Manager plays a key leadership role in driving denial prevention, resolution, and overall revenue recovery performance across the organization. This position oversees insurance AR follow-up, denials management, patient collections, and claims oversight, with a strong focus on reducing preventable denials, improving first-pass yield, and supporting healthy cash flow. In this role, you will turn data into action by identifying payer trends, uncovering root causes, and leading operational improvements across people, processes, and technology. This is an exciting opportunity for a strategic revenue cycle leader who is passionate about building stronger processes, improving financial outcomes, and making a meaningful impact. This is an exempt position reporting directly to the Director of RCM. Bonus Alert: Earn quarterly bonus potential tied to overall performance and success in the role.
Requirements
- Bachelor’s degree in healthcare administration, finance, or a related field preferred
- 10+ years of progressive revenue cycle experience, including denials and revenue recovery expertise
- 5+ years of leadership experience managing AR and/or denials teams, including experience leading larger teams
- Experience leading teams of 15 or more staff
- Experience in behavioral health, psychiatry, primary care, AHCCCS, and Medicaid MCOs
- HFMA CRCR certification required or obtained within 6 months of hire
- Strong understanding of denial management, AR follow-up, payer trends, and revenue recovery strategies
- Proven ability to identify root causes, improve financial outcomes, and drive operational improvements
- Strong leadership, analytical, problem-solving, and cross-functional collaboration skills
- Advanced Excel skills and experience analyzing AR, denial, and payer performance data
- Experience with EHR and practice management systems; AdvancedMD and Netsmart myAvatar preferred.
Responsibilities
- Lead Revenue Cycle Operations
- Oversee key functions across insurance AR, denials, collections, and claims
- Help ensure work is prioritized effectively and aligned with organizational goals
- Support timely, accurate follow-up and resolution of accounts
- Support and Develop Your Team
- Lead, coach, and develop supervisors and team members
- Set clear expectations around productivity, quality, and outcomes
- Support hiring, onboarding, and retention efforts to build a strong, high-performing team
- Drive Denial Prevention and Process Improvement
- Review denial trends and identify opportunities for improvement
- Help implement strategies that reduce rework, improve clean claim performance, and strengthen revenue recovery
- Support workflow improvements, process standardization, and operational efficiency
- Strengthen Financial Performance
- Monitor AR performance, denial resolution, and revenue recovery results
- Identify trends related to aging, cash flow, and payer performance
- Help reduce avoidable write-offs and improve collection outcomes
- Partner Across the Organization
- Collaborate with clinical, finance, compliance, and operations teams
- Support process improvements, systems optimization, and adoption of best practices
- Share meaningful insights and performance trends with leadership.
Benefits
- Competitive salary structure with potential for quarterly bonuses
- Comprehensive low-cost medical, dental, and vision insurance.
- Generous retirement plan with a 3.5% company match.
- Secure your future with both long and short-term disability options
- Enjoy holiday pay, PTO, and life insurance benefits.
- We offer an employee wellness program and fantastic discounts for all Denova team members.
- And there's so much more waiting for you!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
