Director Revenue Recovery

Ensemble Health Partners

3d • $84,000 - $126,000

About The Position

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: Job Responsibilities Leads underpayment activities Coordinates training, productivity, development of policies and procedures. Ensures compliance with all Ensemble Health Partners, client, government and regulatory guidelines. Monitors trends in underpayments and works with both payors and other departments to resolve underlying reasons for variances. Monitors ongoing issues to ensure new processes are consistently followed and maintained. Reporting Develops high-level management reports for senior leadership related to the volumes and trends of underpayments. Develops weekly and monthly reporting to identify gaps in operations and works with key parties to resolve issues. Sets departmental priorities and procedures in accordance with best practices to utilize allocated resources to meet the KPIs related to underpayment identification and recovery. Identifies gaps in client support and performance and proposes solutions through technology, services, or processes to drive performance improvement. Communication and Engagement Promotes a culture of two-way communications while creating opportunities for activities focused on employee engagement, including intentional coaching and mentoring. Goal Setting Coordinates directly with or delegates coordination with Managed Care, Denials, and Payor Strategy to resolve high volume and high dollar underpayment issues. Participates in monthly, quarterly, and annual key indicator goal setting. Qualifications Bachelors Degree or Equivalent Experience 3 to 5 years' experience performing director level functions supporting Revenue Recovery Minimum 3 years' experience as a people manager High proficiency in Microsoft Office, including PowerPoint, Excel, Word, Outlook and Teams. Emotional intelligence while recognizing the needs of others. Coaching and developing others. Use data to make informed decisions. Comfortably work with executives at all levels of the organization. Exhibit executive presence. Achieve results through effective leadership. This position pays between $84,000 - 126,000 Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected]. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – Ensemble Legitimate Ensemble Recruiters will only contact you from an email address ending in “@ensemblehp.com.” Don’t fall victim to fake job postings from fraudsters posing as Ensemble Human Resources personnel. Ensemble will never ask for a payment in exchange for a job opportunity or ask you to submit sensitive personal information via email, phone, form, app or text. Ensemble is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals. We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients. If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.

Requirements

• Bachelors Degree or Equivalent Experience
• 3 to 5 years' experience performing director level functions supporting Revenue Recovery
• Minimum 3 years' experience as a people manager
• High proficiency in Microsoft Office, including PowerPoint, Excel, Word, Outlook and Teams.
• Emotional intelligence while recognizing the needs of others.
• Coaching and developing others.
• Use data to make informed decisions.
• Comfortably work with executives at all levels of the organization.
• Exhibit executive presence.
• Achieve results through effective leadership.

Responsibilities

• Leads underpayment activities
• Coordinates training, productivity, development of policies and procedures.
• Ensures compliance with all Ensemble Health Partners, client, government and regulatory guidelines.
• Monitors trends in underpayments and works with both payors and other departments to resolve underlying reasons for variances.
• Monitors ongoing issues to ensure new processes are consistently followed and maintained.
• Develops high-level management reports for senior leadership related to the volumes and trends of underpayments.
• Develops weekly and monthly reporting to identify gaps in operations and works with key parties to resolve issues.
• Sets departmental priorities and procedures in accordance with best practices to utilize allocated resources to meet the KPIs related to underpayment identification and recovery.
• Identifies gaps in client support and performance and proposes solutions through technology, services, or processes to drive performance improvement.
• Promotes a culture of two-way communications while creating opportunities for activities focused on employee engagement, including intentional coaching and mentoring.
• Coordinates directly with or delegates coordination with Managed Care, Denials, and Payor Strategy to resolve high volume and high dollar underpayment issues.
• Participates in monthly, quarterly, and annual key indicator goal setting.

Benefits

• We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees