Demand Enablement Associate

Hinge Health

6d

About The Position

Join the team that powers the engine of our clinical operations. As a Demand Enablement Associate, you will play a critical role in ensuring our members have access to care when they need it most. You will partner directly with Care Team Leaders to optimize workforce utilization, managing the complex daily puzzle of scheduling and capacity. By maintaining 100% data accuracy and identifying operational inefficiencies, you will help us deliver on our promise to help millions of people move beyond pain.

Requirements

• 1+ years of experience in operations, workforce planning, data analysis, or a related field.
• Experience with complex data entry and maintaining high accuracy in fast-paced environments.
• Proficiency with Excel/Google Sheets (able to organize data, use basic formulas, and spot errors).
• Strong written and verbal communication skills for cross-functional collaboration.

Nice To Haves

• Experience with workforce management tools (e.g., Workday, Salesforce, or specific scheduling software).
• Previous experience in a high-growth startup or healthcare environment.
• Demonstrated ability to identify a process inefficiency and implement a solution.

Responsibilities

• Drive Daily Utilization Targets: actively monitor the Admin Panel and adjust FTE percentages in real-time to ensure teams consistently meet daily utilization and service level agreements (SLAs), flagging gaps immediately.
• Ensure Data & Scheduling Accuracy: Execute daily updates in Workday (schedules, PTO caps) and the Admin Panel with 100% accuracy, ensuring zero disruptions to member task distribution or workload reporting.
• Optimize Reporting & Insights: Compile and distribute error-free daily DE reports to Care Team Leaders, clearly articulating utilization risks and proposing immediate, data-backed solutions for staffing gaps.
• Own Process Improvements: Take ownership of current scheduling and reporting processes to identify inefficiencies, implementing permanent solutions to recurring utilization issues rather than just managing symptoms.

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed