Deltek Costpoint Help Desk and Functional Anallyst

Repkon Usa • Tampa, FL

8d

About The Position

Serve as a primary helpdesk contact and functional subject matter expert for Costpoint delivering level 1/level 2 user support while owning functional analysis, issue resolution, and process stability across REPKON USA’s business units.

Requirements

• 5+ years hands-on Deltek Costpoint functional experience preferably 7.x version and above
• Prior experience in help desk supporting internal customers in a project-driven environment
• Basic accounting, project accounting and supply chain management knowledge
• Ability to translate business issues into Costpoint solutions
• Strong communication and customer-service mindset
• Experience training users on Costpoint or other ERP system
• Bachelor’s degree in computer science, information technology, or a related field
• Attention to detail, especially in data management, to ensure accuracy and integrity of information within Costpoint

Responsibilities

• Act as first person of contact for Costpoint support (tickets, emails, walk-ins)
• Provide functional support for Costpoint modules across business units: supply chain, manufacturing, program management, procurement, finance, IT, and HR
• Analyze issues end-to-end process and system performance, backups and reporting
• Resolve incoming end-user access issues, troubleshoot postings, project functions, time and expense, payment failures and data management
• Evaluate and test new Costpoint releases, update standard operating procedures, training material and educate end-users
• Coordinate with IT and Deltek support for complex escalations
• Participate in design sessions to onboard new companies/organizations into Costpoint
• Collect information to build a digital knowledge base
• Collaborate with other IT specialists to integrate Costpoint with other business applications, as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level