DELJIS Operations Manager

State of Delaware•Dover, DE

About The Position

The incumbent in this position is responsible for the supervision of the Agency's Operations staff consisting of User Support (Help Desk), E-Crash Validations, FOIA Coordination and Administrative Functions. The incumbent in this position would have frequent interaction with all DELJIS under agencies, partners and staff. A criminal background check is required for this position. Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. Provides supervision of technical experts that deliver support to system users of all complex system applications of DELJIS including, but not limited to, the Law Enforcement Investigative Support Suite (LEISS) which encompasses Complaint Reporting, Warrant Reporting, e-Warning, and e-Crash; the Criminal Justice Information System (CJIS); and web portal applications including e-Ticket, Criminal History Case Management, AG Intake Scheduling, amongst others. Ensures employee performance is maximized to provide efficient and effective operations that align with agency goals and priorities through the implementation of new/revised policies and procedures. Provides adequate and related training for new hires and current staff to ensure maximum performance standards and assists in determining adequate staffing levels. Conducts meetings with staff and users to discuss work in progress, anticipated needs, and problems. Reviews and prioritizes user requests to determine capability and feasibility of changes with the existing operating system and if changes need to be accomplished through enhancement of the system's current information or through additional development. Prioritizes and submits requested system enhancements/changes from users to Engineering Team for necessary review and programming changes. Tests complex computer programs to ensure conformance to user needs and requirements when technical issues arise. Informs DELJIS users and staff of system operations problems, changes, corrections, and enhancements. Prepares reports upon request for system information and data. Maintains records regarding system operation problems. Coordinates all Freedom of Information Act requests and responses. Supervises merit, non-merit and contractual staff. The elements of supervision include planning, assigning, reviewing, evaluating, training, recommending hire/fire and discipline.

Requirements

Three years' experience in interacting with criminal justice organizations including law enforcement, courts, correction, parole boards, community groups, or local governments.
Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
Six months experience in developing and implementing policies and procedures in support of agency mission and objectives.
Knowledge of maintaining a criminal justice information system which includes communicating system operation problems, participating in the development of changes, corrections, enhancements, new features, and determining the feasibility of such.

Responsibilities

Provides supervision of technical experts that deliver support to system users of all complex system applications of DELJIS including, but not limited to, the Law Enforcement Investigative Support Suite (LEISS) which encompasses Complaint Reporting, Warrant Reporting, e-Warning, and e-Crash; the Criminal Justice Information System (CJIS); and web portal applications including e-Ticket, Criminal History Case Management, AG Intake Scheduling, amongst others.
Ensures employee performance is maximized to provide efficient and effective operations that align with agency goals and priorities through the implementation of new/revised policies and procedures.
Provides adequate and related training for new hires and current staff to ensure maximum performance standards and assists in determining adequate staffing levels.
Conducts meetings with staff and users to discuss work in progress, anticipated needs, and problems.
Reviews and prioritizes user requests to determine capability and feasibility of changes with the existing operating system and if changes need to be accomplished through enhancement of the system's current information or through additional development.
Prioritizes and submits requested system enhancements/changes from users to Engineering Team for necessary review and programming changes.
Tests complex computer programs to ensure conformance to user needs and requirements when technical issues arise.
Informs DELJIS users and staff of system operations problems, changes, corrections, and enhancements.
Prepares reports upon request for system information and data.
Maintains records regarding system operation problems.
Coordinates all Freedom of Information Act requests and responses.
Supervises merit, non-merit and contractual staff. The elements of supervision include planning, assigning, reviewing, evaluating, training, recommending hire/fire and discipline.