Delivery Support Specialist
About The Position
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Shift will be afternoon/evening Monday- Friday, 1:30pm-10pm We are seeking a highly skilled delivery support specialist who possesses a meticulous attention to detail, an analytical mindset, and exceptional organizational skills to operate in complex processes with numerous moving parts, even in high-pressure situations. The role will play a crucial part in driving efficiencies in the management of DC delivery operations and delivery performance reporting. The team will be responsible for helping identify process improvement opportunities to enhance the customer delivery experience. Interacting with our esteemed partner couriers and distribution operations will be a fundamental aspect of this position.
Requirements
- Typically requires 6+ years of related experience.
- High School Diploma or GED equivalent
- Ability to work independently and drive results for customers
- Ability to work effectively in a team environment, collaborating and ensuring open communication to achieve timely completion of all assigned tasks
- Experience and success with conflict resolution
- Excellent verbal and written communication/documentation skills
- Strong critical thinking skills - able to analyze information provided, identify the root issue, and use resources appropriately to solve complex/escalated customer problems/questions in a timely manner
- Proficiency in swiftly adapting to and mastering new technologies and tools.
- Proficient in managing and prioritizing multiple concurrent tasks.
- Strong time management skills
- Demonstrated attention to detail.
- Strong team player with commitment to excellence
- Flexible, positive attitude focused on customer service.
- Self-motivated, organized, and capable of meeting daily deadlines with little supervision
- Proficient in Microsoft Office Suite, and other related systems
Responsibilities
- Work with courier partners to research and redirect misrouted orders.
- Manage and resolve Overage, Shortage & Damaged (OS&D) reports by receiving, reviewing, investigating, and resolving incidents.
- Investigate the causes of delays.
- Communicate with stakeholders.
- Accepting inbound phone calls.
- Partner with Transportation Experience (Tx), distribution centers (DCs) and courier partners to identify and communicate potential negative delivery impacts.
- Coordinate emergency and expedite time-sensitive shipments.
- Field escalated cases to correct contacts
- Ensuring that service meets McKesson's quality goals.
- Meeting all departmental service level.
- Entering all escalations in the tracking system with accuracy and well-documented call notes.
- Following documented procedures for all escalations.
- Other duties may be assigned as needed to meet Company goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
