Market Delivery Support Specialist

Lowe's Companies, Inc.•Chicago, IL

15d•$20 - $25

About The Position

What You Will Do • Serve as the primary point of contact for both internal and external customer inquiries. • Communicate with customers to capture feedback and enhance the in-home delivery experience. • Proactively manage and resolve customer issues, including escalations and Executive Care cases. • Monitor and work alerts, queues, and cases through case/order management systems. • Manage “Save the Sale” opportunities to recover potential lost revenue. • Process customer order changes and special order tracking (SOS). • Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries. • Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules. • Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims. • Input and manage claims (e.g., property damage) into Lowe’s claims portal. • Ensure timely updates and resolution of claims to preserve customer trust. • Communicate with Lowe’s retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers. • Foster strong relationships with Pro partners and vendors. • Demonstrate adaptability in a fast-paced environment with multiple priorities. • Exhibit strong listening, communication, and documentation skills. • Use Microsoft Office and other applications effectively to support day-to-day operations. • Contribute to a culture of continuous improvement and customer-first mindset.

Requirements

1-2 Years in customer service or support roles
Ability to read, write, and perform basic math skills
Strong interpersonal and problem-solving skills
Proficiency in Microsoft Office Suite

Nice To Haves

Experience with Inventory, processing returns and communicating with vendors
Exposure to logistics or home delivery operations

Responsibilities

Serve as the primary point of contact for both internal and external customer inquiries.
Communicate with customers to capture feedback and enhance the in-home delivery experience.
Proactively manage and resolve customer issues, including escalations and Executive Care cases.
Monitor and work alerts, queues, and cases through case/order management systems.
Manage “Save the Sale” opportunities to recover potential lost revenue.
Process customer order changes and special order tracking (SOS).
Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries.
Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules.
Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims.
Input and manage claims (e.g., property damage) into Lowe’s claims portal.
Ensure timely updates and resolution of claims to preserve customer trust.
Communicate with Lowe’s retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers.
Foster strong relationships with Pro partners and vendors.
Demonstrate adaptability in a fast-paced environment with multiple priorities.
Exhibit strong listening, communication, and documentation skills.
Use Microsoft Office and other applications effectively to support day-to-day operations.
Contribute to a culture of continuous improvement and customer-first mindset.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards