Part-Time Delivery Services Associate

Mid-Continent Public Library•Independence, MO

3d•$17•Onsite

About The Position

The Delivery Services Associate position is responsible for driving MCPL owned vehicles to deliver materials to branch locations. The successful person in this position models excellent customer service through facilitating the smooth transition of items from one branch to another and sorting items on the dock and in the warehouse. The Delivery Services Associate performs manual labor to load and unload trucks and processes materials on the dock and in the mailroom.

Requirements

High School Diploma/HiSet/GED Completion Required
Experience driving box trucks
Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
Ability to work effectively in a team environment.
Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
Strong ability to follow instructions and work as part of a team.
Reliable, punctual, and flexible with scheduling.
Good communication skills and the ability to stay calm under pressure.
Ability to work in a fast-paced environment and adapt to changing needs.
Ability to operate library vehicles in a safe and efficient manner
Sufficient knowledge of department processes and procedures
Basic knowledge of Microsoft Office 365 applications including Outlook and Teams in order to read and respond to emails and messages
Basic knowledge of the library’s digital timekeeping and human resources system in order to accurately record time, approve time cards and update personal information
Demonstrates confidentiality and discretion regarding employee information and all administrative matters related to the work assigned
Ability to follow directions from multiple sources within the Delivery Services department, related to their individual areas of responsibility, while maintaining collaborative relationships within the Delivery Services team as well as others system-wide
Demonstrates mature judgment and sound decision-making skills
Ability to modify workflows depending on daily demands, obligations, and tasks
Ability to adapt to changing deadlines, workflows and tasks assigned while maintaining a polite, professional and collaborative demeanor
Must be at least 18 years of age
Possession of a valid driver’s license and the ability to drive an MCPL vehicle according to company policy
Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.
Essential physical abilities to be accomplished with or without reasonable accommodation are:
Standing (more than 1 hour at a time)
Walking (even ground)
Walking (variable surfaces)
Lifting 40+ pounds
Pushing/Pulling 40+ pounds
Sitting
Bending/Stooping
Kneeling
Reaching above shoulder
Climbing ladders
Receiving Communication and Instructions (vision, reading, hearing)
Conveying Communication and Instructions (Speaking, writing)
Using computer data entry tools - keyboard, mouse, touchscreen, scanner

Nice To Haves

Familiarity with Jackson, Clay, and Platte County directions and locations

Responsibilities

Delivery driving
Transports library materials to branch locations throughout the library system via a company truck
Makes unscheduled deliveries and pick-ups
Picks up discarded boxes from branches
Sort Library materials and related items on the dock
Loads and unloads delivery trucks
Unloads freight from trucks
Receives deliveries from UPS, FedEx and other vendors
Determines suitability of discarded and donated books and other related materials
Trains employees how to sort discarded books and pack appropriately
Helps sort surplus and/ or donated materials and prepares them for sale or discard
Receives and delivers mail within the building as needed
Makes special delivery runs as necessary