Associate, Member Services Delivery Services

HSA Bank, a division of Webster Bank, N.A.•Sheboygan, WI

1d•$20 - $21

About The Position

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? To provide world-class customer service to our accountholders through performance of functions encompassing processing of customer communications and incoming and outgoing mail. Maintain compliance with Federal and State regulations as well as Webster/HSA Bank policies and procedures. Meet/exceed individual service goals and demonstrate operational excellence. Proven proficiency in all major skill sets. Demonstrate self-motivation, flexibility, problem solving and decision-making skills.

Requirements

Proficient in Microsoft Office, specifically Excel and Word
Strong customer service skills
Strong interpersonal skills
Excellent verbal and written communication skills
Ability to maintain the strictest confidentiality of company and customer information.
Ability to effectively multi-task
Excellent organizational skills with attention to detail
Ability to work with a diverse work force and customer base
Demonstrate flexibility and adaptability.
Handle day-to-day challenges confidently, and willing to adjust to multiple demands, shifting priorities, and rapid change.
Strong commitment to achieving personal growth and success
H.S. Diploma or General Education Degree (GED) required
2 years’ experience in an office clerical function, in a financial or healthcare setting and/or mailroom preferred

Nice To Haves

Continuing education in Business or Finance preferred

Responsibilities

Process customer communications and incoming and outgoing mail in a responsible, timely and accurate manner
Process printing and mailing requests from internal customers and assist with more complex printing and mailing requests
Participate in project testing or as subject matter expert as required
Assist in training new Delivery Services employees
Assist in updating department procedures
Prioritize and perform multiple tasks at the same time
Take ownership of escalated issues and report systems or policy issues to appropriate parties.
Act as an advocate for the customer by submitting feedback through appropriate channels.
Consistently meet/exceed all customer service standards
Model behavior consistent with HSA Bank customer service standards, policies and procedures.
Other duties as assigned by Supervisor/Manager