Delivery Manager

Cytora

2d • Remote

About The Position

At Cytora, now an Applied Systems company, we’re transforming how insurers and brokers connect, operate, and grow. We are at the forefront of revolutionizing the insurance industry through cutting-edge AI and Generative AI technologies. Our mission-driven team is building an innovative platform that empowers insurers to optimize risk evaluation and decision-making, transforming manual workflows into fully automated digital processes. As we scale, we are looking for a Delivery Manager to join our dynamic team and play a key role in helping our customers fully realize the potential of our platform.

You're part of the Customer Success Team, reporting to the Head of Delivery. Managing two projects at once, your role is essential for coordinating work efficiently across the organization. If you're passionate about Agile delivery and are ready for the next phase of our exciting journey, we want to hear from you.

Requirements

• Proven experience in Agile project management, demonstrating successful implementation of methodologies.
• Excellent problem-solving and critical-thinking skills, addressing challenges proactively.
• Track record of managing multiple projects simultaneously, ensuring timely delivery.
• Effective collaboration with stakeholders at all levels.
• Strong understanding of technology and its applications, especially in AI/Data Science products.
• Continuous learning mindset, staying abreast of industry trends in Agile practices.
• Adaptability to a fast-paced and evolving work environment.

Nice To Haves

• Multilingual skills: Ability to write and speak multiple languages.
• Remote working experience: Successful remote working experiences.
• Agile Certification: CSM, TKP, KMP, or KCP.
• Industry experience: Distributed teams, AI/Data Science products.
• Insurance Industry Knowledge: Familiarity with the insurance industry.

Responsibilities

• Agile and Lean Practices: Champions best practices, coaches teams, and visualizes organizational work.
• Communication: Effectively communicates across technical and non-technical boundaries, building trust and authenticity.
• Delivery Momentum: Optimizes team flow, addresses issues, and builds agile capabilities within the team.
• Planning: Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization.
• Team Dynamics and Collaboration: Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision.
• Lifecycle Perspective: Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.
• Team Management: Effectively manages a business analyst and a Customer Engineer.

Benefits

• Competitive salary
• Remote-first with flexible working arrangements
• Professional development opportunities, including attending industry conferences
• Health Insurance
• Annual company retreats

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed