Delivery Lead

American Furniture Warehouse•Gilbert, AZ

1d•$23

About The Position

Position Overview: The Delivery Lead will support Delivery Management in overseeing the company’s delivery operations, managing day-to-day activities while ensuring high standards of efficiency, safety, and service. This role works closely with sales, customer service, warehouse, and delivery teams to continuously improve delivery processes and procedures and to exceed customer service expectations. Compensation Package: Pay Rate: Starting at $23/hour and up - dependent on experience Afternoon Premium - Additional $0.50/hr and Weekend Premium - Additional $2.00/hr Pay Grade D: $19.72-36.63 At AFW we offer great perks like: weekly pay, benefits package (medical, dental, vision) and 401k matching!

Requirements

Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Must be able to learn, understand, and apply new technologies.
Knowledge of Routing software and Dispatch Tracking software is a plus!
Excellent time management skills and attention to detail.
Ability to be professional, with good communication skills.
Customer service experience is a plus!
Ensures compliance of applicable state and federal regulations.
Positive attitude with strong interpersonal skills.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
Able to work 10+ hours a day and have the flexibility to work early mornings, evenings, holidays and weekends with prolonged periods of standing.
Knowledge of GPS equipment.
Requires the ability to stand, walk, stoop, & bend for 8 hours or more daily.
Requires constant use of arms, hands, fingers, eyes, legs, and back.
Training and coaching employees may require the ability to lift, lower, push and pull all sizes of merchandise up to 100 lbs. frequently and the ability to handle/manipulate up to 250 lbs. frequently.

Nice To Haves

Previous leadership or management experience, or experience working with delivery drivers, is preferred.

Responsibilities

Establishes schedules and provides continual training to team members with an emphasis on safety and service.
Interviews, hires, and assists in the training of new team members.
Appraises employee performance, communicates goals and expectations, provides honest feedback and coaches team members.
Addresses customer complaints and resolves problems as needed.
Delegates tasks and responsibilities to appropriate personnel.
Ability to adapt to shifting priorities, demands, and timelines.
Effectively prioritize and execute tasks in a high-pressure environment.
Communicates effectively with drivers and staff, providing leadership, and assigning tasks