Delivery Lead

American Furniture Warehouse•Gilbert, AZ

10h•$23

About The Position

The Delivery Lead will support Delivery Management in overseeing the company’s delivery operations, managing day-to-day activities while ensuring high standards of efficiency, safety, and service. This role works closely with sales, customer service, warehouse, and delivery teams to continuously improve delivery processes and procedures and to exceed customer service expectations. At AFW we offer great perks like: weekly pay, benefits package (medical, dental, vision) and 401k matching! American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V. A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer. Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time! American Furniture Warehouse is a retailer of home furnishings, operating in Colorado, Arizona, and Texas. With more than 3200 employees, we pride ourselves on our ability to offer value and service to our customers. AFW is seeking highly motivated, energetic, hardworking candidates to join our team. AFW offers highly competitive pay and a full benefits package that includes 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability, all at affordable rates.

Requirements

Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Must be able to learn, understand, and apply new technologies.
Excellent time management skills and attention to detail.
Ability to be professional, with good communication skills.
Ensures compliance of applicable state and federal regulations.
Positive attitude with strong interpersonal skills.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
Able to work 10+ hours a day and have the flexibility to work early mornings, evenings, holidays and weekends with prolonged periods of standing.
Knowledge of GPS equipment.
Requires the ability to stand, walk, stoop, & bend for 8 hours or more daily.
Requires constant use of arms, hands, fingers, eyes, legs, and back.
Training and coaching employees may require the ability to lift, lower, push and pull all sizes of merchandise up to 100 lbs. frequently and the ability to handle/manipulate up to 250 lbs. frequently.

Nice To Haves

Knowledge of Routing software and Dispatch Tracking software is a plus!
Customer service experience is a plus!
Previous leadership or management experience, or experience working with delivery drivers, is preferred.

Responsibilities

Establishes schedules and provides continual training to team members with an emphasis on safety and service.
Interviews, hires, and assists in the training of new team members.
Appraises employee performance, communicates goals and expectations, provides honest feedback and coaches team members.
Addresses customer complaints and resolves problems as needed.
Delegates tasks and responsibilities to appropriate personnel.
Ability to adapt to shifting priorities, demands, and timelines. Effectively prioritize and execute tasks in a high-pressure environment.
Communicates effectively with drivers and staff, providing leadership, and assigning tasks