Delivery Lead

TEKsystems•Baltimore, MD

4d•$50,000 - $90,000•Remote

About The Position

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: Position Overview The TEKsystems Global Service (TGS) delivery function is an important role in the TGS Capacity Services organization. This function supports staffing business by managing operational activities outside of sales and business development functions. The delivery function varies in responsibility by each account, but a successful delivery team member is responsible for common activities such as consultant management, reporting, and metrics to support the consultant activities and issue resolution. The responsibilities listed below are not exhaustive, as each account will state their unique requirements in the SOW or as defined with the Account Team at project start. Below are key responsibilities of the Delivery Lead:

Requirements

Collaborates by building partnership and works collaboratively with others to meet shared objectives
Communicates effectively with multi-mode communications that convey a clear understanding of the unique needs of different audiences
Instills trust by gaining confidence and trust of others through honesty, integrity, and authenticity
Action oriented by taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Ensures accountability by holding self and others accountable to meet commitments
Manages ambiguity by operating effectively, even when things are not certain, or the way forward is not clear
Plans and aligns work to meet commitments aligned with organizational goals
Customer focus by building strong customer relationship and delivering customer-centric solutions
Bachelor’s degree required
Proven experience in Staffing and/or IT environment with understanding of IT environment and business acumen
Intermediate to advanced proven experience with both Excel, SharePoint, and Teams
Financial management and reporting experience

Responsibilities

Ensure understanding of project vision as defined by customer business and technical requirements
Understand SOW’s/MSA’s and importance of meeting deliverables/expectations of the client
Collaborate with Account Managers, managing project scope and delivering according to the terms and conditions of our contracts
Manage revenue tracker for assigned engagement(s)
Consolidate project status and budget information across project(s) and/or portfolio of projects
Consolidate and provide project reporting regarding resources, financials, or as requested by client via Monthly or Quarterly Business Reviews (MBR’s/QBR’s)
Perform issue management and facilitate issue resolution with proper notification to all affected parties
Understand escalation protocol between Consultants, Client Managers, Account Manager, and Delivery Manager
Understand timekeeping processes and ensure consultants are entering their time correctly and on time
Perform periodic customer, project, and solution “health checks” with client project teams
Maintain client relationship and ensure a high level of client satisfaction
Participate in Account Strategy with internal stakeholders
Develop and maintain project related documentation including processes, tools and procedures in accordance with the Capacity Methodology Life Cycle (CMLC)
Understand and manage customer requirements (deliverables) to ensure contract compliance and customer satisfaction
Maintain project artifacts on provided SharePoint site
Ensure Global Delivery Portal (GDP) is updated on a weekly basis
Ensure Human Resources and Information Security policies and procedures are communicated and executed according to Client and TEKsystems policies
Support of other projects and/or delivery team members as requested
Communicate and/or track consultant requirement details as requested
Responsible for on-boarding/off-boarding of project consultants
Conducting regular 1-on-1 meetings with consultants to provide performance feedback and address any roadblocks
Performance tracking and reporting as requested
Extract value from resources with ability to articulate and communicate consultant value to TEKsystems Client