Delivery Lead

TEKsystems•Detroit, MI

2d•$50,000 - $90,000•Remote

About The Position

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: The TEKsystems Delivery Lead I is a critical role within the Global Services delivery organization and functions in the execution of day-to-day activities for one or more services engagements. A successful Delivery Lead I possesses skill sets for managing people, processes, and technology. The Delivery Lead I is responsible for managing lower service level engagement and project teams. The Delivery Lead I is responsible for conducting, analyzing and improving the process activities defined in the Capacity Management Life Cycle (CMLC).

Requirements

Bachelor’s degree is required
3+ years proven experience in Talent Services or Information Technology industry
General understanding of Information Technology industry and business acumen to allot for continual improvement throughout the delivery of services
Intermediate to advanced experience with Microsoft Excel and PowerPoint
Financial management and reporting experience
General understanding of project management fundamentals
Strong analysis and critical thinking skills
Strong time management and organizational skills
Demonstrated project data / risk analysis and correlation / mitigation skills

Nice To Haves

Personnel management or supervisor level experience a plus
Industry certifications such as CAPM, PMP, CSM or other project-based certifications a plus
This role may require light travel

Responsibilities

Understands and manages customer requirements (deliverables) to ensure contract compliance and customer satisfaction.
Performs issue management and facilitate issue resolution with proper notification to all affected parties
Manages Delivery Reporting Tool (DRT) for assigned engagement(s)
Maintains project artifacts on provided SharePoint site
Ensures Global Delivery Portal (GDP) is updated on a weekly basis
Consolidates project status and budget information across project(s) or portfolio of projects
Consolidates and provides project reporting regarding resources, financials or as requested by client through Monthly or Quarterly Business Reviews
Complies with all Human Resources (HR) policies and procedures
Understands escalation protocol between consultants, client, sales team and Capacity Services Global Delivery Managers
Manages consultant care tasks such as on-boarding, off-boarding, performance feedback, consistent communication, data tracking, metrics reporting, and knowledge sharing with the sales team for all project consultants
Understands timekeeping processes and ensures consultants are entering their timesheets correctly and on time
Completes other project-specific duties as necessary
Completes the following internal training: o TGS Capacity Foundations o TGS Capacity CMLC