Delivery Executive III

Nordic Healthcare Group (NHG)

1d•Hybrid

About The Position

The Delivery Executive III partners with Managed Services Client Partner Executive and Global Delivery Leaders to meet/exceed Nordic financial measures, achieve performance and client service metrics, and resolve issues to maintain strong client experience levels. This role is responsible for the overall delivery of Services for a group of high complexity Managed Services accounts, owning the client relationship with Nordic. The executive accomplishes results through matrixed managers and professional team members, working collaboratively with Global Delivery Leader/Service Areas to ensure positive end-user experience, continuous improvement, and resource optimization. They also partner with the Client Partner Executive for client meetings to showcase delivery team performance and service improvement plans. The role involves owning the P&L for their group of accounts, ensuring Nordic meets financial targets, and executing against account plans to address customer needs and market demand through in-depth analysis and alignment with Managed Services CPE and Account Relationship Matrix. The position requires deep professional understanding and IT Services expertise applicable to Healthcare customers, using extensive experience, innovation thought leadership, and judgment for decision-making. Nordic is an award-winning team providing consulting services focused on strategy, technology, and operations, as well as managed services, to healthcare organizations to deliver higher quality care at a lower cost, resulting in stronger business with better patient outcomes. Nordic's culture provides a supportive environment for home office and consultants.

Requirements

Generally, requires a bachelor's degree and 12 years of related experience, or a master's degree and 8 years of related experience
5+ years management capacity
Certifications/registrations in certain areas
Deep experience in IT contract management
Experience with IT service lines under management at Nordic
Experience in a global delivery environment
Advanced ability to communicate clearly at all organization levels
Advanced ability to multi-task in a dynamic environment
Excellent analytical, problem-solving, negotiation and organizational skills
Excellent ability to motivate and direct cross-functional delivery teams
Advanced ability to influence others, presentation and communication skills
Excellent client service leadership capabilities
Advanced knowledge, understanding and application of project management principles and methodologies
Excellent budgeting, business financial and P&L skills
Demonstrates a thorough understanding of Nordic’s goals, customer requirements and competitor practices
Demonstrates a thorough understanding of customer’ business priorities, strategy and direction

Nice To Haves

Post graduate degree preferred

Responsibilities

Partners with Managed Services Client Partner Executive and Global Delivery Leaders to meet/exceed Nordic financial measures, achieve performance and client service metrics, and resolution of issues to maintain strong client experience levels
Responsible for overall delivery of Services for a group of high complexity Managed Services accounts
Owns the client relationship with Nordic
Accomplishes results through the efforts of matrixed managers and professional team members
Works collaboratively with Global Delivery Leader/Service Areas to consistently provide positive end-user experience, continuous improvement initiatives and resource optimization efforts
Partners with Client Partner Executive to prepare, facilitate, participate in client meetings to showcase delivery team performance measures and/or share service improvement plans, etc.
Owns P&L for their group of accounts and assures that Nordic is meeting financial targets
Executes against account plans to address customer needs/market demand through in-depth analysis, coordination and alignment with Managed Services CPE and Account Relationship Matrix
Integrates deep professional understanding and IT Services expertise applicable to Healthcare customers
Uses extensive experience, innovation thought leadership and judgement to make decisions
Oversees critical projects, customer engagements or business processes
Mentors team members