Delivery Associate - MC Restaurant New York

Tao Group Hospitality•New York, NY

About The Position

Working collaboratively with the Catering & Delivery department. Maintains delivery station cleanliness and stocks delivery station with all necessary supplies. Interacts with fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality.

Requirements

Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
1 year of experience in a delivery driver role preferred

Nice To Haves

Previous experience in a high-volume restaurant/nightclub/lounge preferred

Responsibilities

Confirms online orders via various ordering platforms and applications
Answers phone calls for pickup and delivery orders, and answers questions/make suggestions for food and beverage items
Accurately enter all orders into the POS system and follows proper cash/payment card procedures
Assists with packing orders according to guest specifications
Coordinates delivery of food with the delivery drivers
Anticipate and accommodate the needs of the guests
Maintain general cleanliness of assigned stations and the entire venue
Delivers prepared orders in the time frames quoted to guests
Wears all safety equipment required by the Department of Transportation including: -Bicycle helmet -Reflective safety vest with assigned ID number
Carries commercial bicyclist business ID card whenever riding on deliveries
Maintains and cleans delivery station according to Department of Health standards
Stocks delivery station with necessary supplies and tracks inventory for catering/delivery items
Communicates with delivery associates and packer to ensure that deliveries are sent on time and without issue
Assists with packing food and beverage for delivery, pickup and catering orders in a timely manner
Ensures that all items for an order are present in delivery bags and catering boxes
Assists with preparing trays, condiments, serving utensils, flatware, and all necessary items for catering orders
Ensures all appropriate condiments and utensils are packed with every order
Follow supervisor’s instructions, communicate with and support co-workers while being a team player
Possesses in-depth knowledge of all food menus and garnishes for dishes
Complies with Department of Health standards
Reports all breakage, damage of equipment or furniture immediately to management
Attends and participates in daily pre-service meetings
Attends and participates in any training sessions or departmental meetings
Learn by listening, observing other team members, and sharing knowledge while leading by example
Portrays a positive and professional attitude
Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments
Works as part of a team and provides help and support to all fellow team members