Delivery Assistant

HD Supply • Tolleson, AZ

1d • Onsite

About The Position

The Delivery Assistant role involves assisting delivery drivers with customer orders, including loading and off-loading products, interacting with customers, and ensuring all safety procedures are followed. This position does not require or allow the operation of a company or rental vehicle. The individual will select correct processes based on prescribed rules, past practices, or instructions, seeking guidance from a supervisor on non-routine issues. Work is performed under close supervision with limited independent judgment and typically involves detailed checks or close review by a senior coworker or supervisor. HD Supply is one of the largest industrial distributors in North America, with over 80 years of experience supporting customers in maintenance, repair, and operations (MRO). The company operates 44 distribution centers across 25 states and two Canadian provinces, offering approximately 200,000 SKUs of high-quality products. HD Supply provides value-added services such as localized jobsite delivery, will-call, direct-ship options, diversified logistics, and innovative solutions to over 300,000 customers.

Requirements

• 0-2 years of experience in area of responsibility.

Nice To Haves

• Knowledge of warehouse procedures, requisitions, purchase orders, invoices, cargo securement requirements, and delivery documents.
• Prior delivery assistant experience in a similar industry.
• 1+ years of experience operating material handling equipment.
• HS Diploma or GED strongly preferred.

Responsibilities

• Works with delivery drivers to ensure the safe, accurate, and efficient delivery of customer orders.
• Inspects deliveries prior to load to ensure customer orders are accurate and free of damage.
• Assists with loading and unloading merchandise into and out of delivery vehicles when necessary using powered and non-powered material handling equipment.
• Makes customer calls before and during delivery.
• Interfaces with customers regarding orders, including providing proof of delivery and resolving basic customer service issues.
• Relays escalated customer concerns to distribution center leadership.
• Provides exceptional customer service by being polite and professional during deliveries.
• Performs general warehouse duties as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees