Delivery Assistant

HD Supply•West Sacramento, CA

1d•Onsite

About The Position

Assists delivery drivers with customer orders, including loading and off-loading product, interfacing with customers, and ensuring all safety procedures and practices are followed and maintained. This role does not require or allow the operation of a company or rental vehicle. The position selects correct processes from clearly prescribed rules, past practices, or instruction. It seeks advice and guidance on non-routine or problem areas from a supervisor, and deviations from the norm are cleared by the supervisor. Under close supervision, the role exercises limited latitude/independent judgment, and work typically involves detailed checks or close review of output by a senior coworker and/or supervisor. At HD Supply, the core purpose is to improve associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, HD Supply enables customer success by consistently delivering what they need, where and when they need it. HD Supply has more than 80 years of experience supporting customers with leadership positions in maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices. This is combined with industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – which is why more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.

Requirements

HS Diploma or GED strongly preferred.
0-2 years of experience in area of responsibility.

Nice To Haves

Knowledge of warehouse procedures, requisitions, purchase orders, invoices, cargo securement requirements, and delivery documents.
Prior delivery assistant experience in a similar industry.
1+ years of experience operating material handling equipment.

Responsibilities

Works with delivery drivers to ensure the safe, accurate, and efficient delivery of customer orders.
Inspects deliveries prior to load to ensure customer orders are accurate and free of damage.
Assists with loading and unloading merchandise into and out of delivery vehicles when necessary using powered and non-powered material handling equipment.
Makes customer calls before and during delivery.
Interfaces with customers regarding orders, including providing proof of delivery and resolving basic customer service issues.
Relays escalated customer concerns to distribution center leadership.
Provides exceptional customer service by being polite and professional during deliveries.
Performs general warehouse duties as needed.