Default Management Supervisor

loanDepot • Plano, TX

14d

About The Position

Responsible for supervising staff in the administration of foreclosure processes in a high loan volume nationwide environment. Requires handling multiple projects simultaneously and assisting in the management of vendors to support those operations. Oversees the day-to-day key workflow processes essential to meeting timeline performance in relation to all foreclosure actions. Responsibilities include ensuring compliance and adherence to all Agency, Investor and Mortgage Insurer guidelines.

Requirements

• 5+ years’ experience in the Mortgage Servicing industry with at least 3 years in Foreclosure Operations.
• 2+ years’ experience supervising staff size of 5 - 15 employees.
• 2+ years’ experience and shows proficiency in Black Knight Financial Services (MSP/BKFS) servicing system.
• FCRA and/or FDCPA training/certification preferred.
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with investor, insurer, state and federal regulations and laws as they pertain to this position incl FNMA, FHLMC, GNMA, VA, FHA and USDA.
• Understands 1st lien/2nd lien foreclosure process to assist vendors with proper instructions to minimize loss.
• Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including, but not limited to: Word, Excel, PowerPoint, and Outlook.
• Demonstrates a general working knowledge of all aspects of loan administration and loan servicing.
• Demonstrates good working knowledge of investor guidelines and servicing practices.
• Experience working with mortgage loan documentation, best servicing practices regarding bankruptcy processing, default, bankruptcy laws and regulations.
• High School Degree or equivalent required; Bachelor’s degree preferred.

Nice To Haves

• Bilingual (English and Spanish) considered a plus.

Responsibilities

• Supervises foreclosure team and outsourcers on day-to-day workflows, intercoms, and work queues to ensure timeliness in delivery and adherence to policies and procedures.
• Responsible for recommending hiring and termination decisions, overall direction, coordination, and evaluation of employees. Responsibilities include interviewing and training employees; planning and directing work; managing performance; addressing complaints and resolving problems.
• Manages performance metrics of assigned portfolios; provides management with weekly and monthly performance summary reports.
• Reviews exception reports related to Key Performance Indicators (KPIs) to improve bankruptcy timeline performance.
• Works through controllable bankruptcy delays to circumvent increases in Aged Inventory.
• Effectively leads staff by enhancing performance through motivational goal setting, training to expand knowledge of job functions, and maintaining a system of review to ensure accuracy and strengthen staff performance.
• Maintains communication with all business units, most notably: Loss Mitigation, Default Services, General Counsel, attorneys, and vendors.
• Provides timely recognition and review of items that must be escalated to legal and proper departments; researches and resolves global ad loan level issues.
• Monitors monthly, weekly, and daily exception reports to ensure accuracy of production.
• Supervision of Outsourcer(s) and Default Staff on issues relating to areas of responsibility, servicing system, processes, and procedures; including maintaining accurate records and reports.
• Performs productivity, quality assurance and compliance reviews; updates management with progress reports and notification of any potential problems or issues that may interfere with productivity.
• Monitors foreclosure matters with the vendors to complete foreclosure in a timely manner.
• Provides reasons for delay when foreclosure will not meet the Investors requirements; responds to vendor intercoms.

Benefits

• Competitive compensation package based on experience and skill set.
• Inclusive, diverse and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision
• Wellness program to support both mental and physical health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED