McKinney Deductions and Returns Specialist

Prysmian•Austin, TX

11d

About The Position

Prysmian is the world’s leading manufacturer of wire and cable. Our North American footprint expanded in 2024 with the acquisition of McKinney, Texas-based Encore Wire. With nearly 9,000 dedicated team members in North America and 33,000 globally, every year Prysmian manufactures thousands of miles of underground and underwater cables for power transmission and distribution, medium and low voltage cables for construction and infrastructure as well as a comprehensive range of optical fibers, copper cables and connectivity for voice, video, and data transmission for telecommunications. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is committed to excellence as we help transform the world around us. Objectives: Manage a specified territory categorized by Encore Independent Sales Representatives Resolve pricing claims / deductions by requesting and / or validating customers debit memos against the support in the system while working directly with our customers and Encore Reps Work with QC / Shipping / Sales on claims and when necessary, schedule pick-up of requested return material Issue credit / debit memos within 24-48 hours of receipt of goods Support adjustments with proper validation and support Manage freight claim by providing raw material scrap values and re-claimed materials while tracking the funds received Process / Track commission deductions as needed Run Reports and manage unresolved chargebacks / deductions Collect unearned discounts when necessary Provide support to other team members who are absent

Requirements

Extremely Organized
Excellent time management skills
TEAM PLAYER – Able to work well with other team members and offers to assist where others need it without management directive
Excel proficient
Great communication skills is an absolute requirement as communication via telephone is our preferred method of communication over email
Thorough documentation skills (leaving notes for on deductions for others to see if needed)
Punctual and great attendance, can self-manage work hours based on workload (hours of operation in department is 745A to 5P)

Nice To Haves

Bachelor’s Degree and or 5 years of experience

Responsibilities

Manage a specified territory categorized by Encore Independent Sales Representatives
Resolve pricing claims / deductions by requesting and / or validating customers debit memos against the support in the system while working directly with our customers and Encore Reps
Work with QC / Shipping / Sales on claims and when necessary, schedule pick-up of requested return material
Issue credit / debit memos within 24-48 hours of receipt of goods
Support adjustments with proper validation and support
Manage freight claim by providing raw material scrap values and re-claimed materials while tracking the funds received
Process / Track commission deductions as needed
Run Reports and manage unresolved chargebacks / deductions
Collect unearned discounts when necessary
Provide support to other team members who are absent