Dedicated Account Manager

Exos•New York, NY

1d•$75,000 - $115,000•Onsite

About The Position

The Dedicated Account Manager is an exciting role leading Exos's innovative onsite team that supports the client’s employees’ health and fitness, as well as working as a main point of contact with our client to drive strategy and meet objectives. The Dedicated Account Manager will work closely with Exos’s Senior Regional Director to guide the onsite team and provide expertise to our client on executing the vision and the strategy for advancing a comprehensive and integrated program. Working in a truly unique environment, the Dedicated Account Manager and his/her team will blend cutting edge fitness strategies to deliver valued services that promote the health and wellbeing of the client’s employees and in alignment with the client’s Health and Wellness objectives. The Dedicated Account Manager will capture and evaluate results of current programs and pilot initiatives to guide future direction in order to objectively guide his/her team in the selection and deployment of successful strategies. Key Areas/Objectives for Account Manager Success: Relationship Management: Act as a main point of contact for client account representatives to assure practices align with business objectives and provide expertise to execute the implementation of client fitness and wellness vision Demonstrate management effectiveness via consistency with onsite supervision and a strong focus on customer care, partnering touch points and swift issue resolution Provide industry and Exos recommendations on best practices and new approaches Build and extend the depth and breadth of relationships at strategic and executive levels Establish value of role to client decision-makers as a trusted consultant on the evolution of the program Develop and maintain optimal client relationships Supporting proactive client communication and culture of action Exos Onsite Team Leadership: Provide consistent coaching and mentoring to the onsite Exos teams operating multiple locations throughout US Develop cohesive team environment as part of the Exos culture Educate on and direct team how to best utilize Exos tools and resources Ensure operational excellence and a cohesive experience across multiple locations Lead the integration strategy of solutions within client site Oversee the professional development of direct reports and coach managers to develop those they support Service Delivery: Focus and lead on time and quality of delivery, contract compliance, training and adherence, safety, strong team mentoring, coaching, engagement and support Identify operational best practices and develop implementation models that can be leveraged account wide Proactively integrate and cross promote with client and other key departments Innovation: Oversee the strategic implementation and evaluation of innovative and integrated fitness and wellness initiatives that optimize user experience, measurably contribute to client health and productivity objectives, and result in improved outcomes Reporting and Administration: Manage a suite of comprehensive reporting mechanisms, deliver current state updates and future thinking recommendations to multiple stakeholders, proactively deliver capital equipment projections, recommendations to achieve client financial objectives, manage contract and operational expenses, and fee based services Lead evaluation of program and performance effectiveness to demonstrate impact in alignment with agreed upon client objectives, and company objectives Manage outcome reporting cadence Report and deliver overall results to client Total Cost Management: Help to control cost of goods and services, able to demonstrate cost savings/avoidance without compromising quality Provide regular budget reviews, alignments and recommendations for key spends

Requirements

Bachelor’s Degree in Exercise Science, Health Promotion, or related field, MA/MS Preferred
Advanced industry certifications preferred
Previous experience managing remote employees
Experience with Fitness and Wellness Programming (largescale wellness)
3 years supervisory experience
3 years of experience in client services
Strong proficiency using Microsoft software and Google products (Gmail, Drive, etc)
Willing to travel to 18 sites per quarter

Nice To Haves

Previous multi-site management experience
Strong ability to support and coach remote site team members
Excels leading in a dynamic, fast-paced environment with competing priorities
Ability to plan, organize, prioritize and achieve effective time management to meet
Knowledge of Exos methodology

Responsibilities

Act as a main point of contact for client account representatives to assure practices align with business objectives and provide expertise to execute the implementation of client fitness and wellness vision
Demonstrate management effectiveness via consistency with onsite supervision and a strong focus on customer care, partnering touch points and swift issue resolution
Provide industry and Exos recommendations on best practices and new approaches
Build and extend the depth and breadth of relationships at strategic and executive levels
Establish value of role to client decision-makers as a trusted consultant on the evolution of the program
Develop and maintain optimal client relationships
Supporting proactive client communication and culture of action
Provide consistent coaching and mentoring to the onsite Exos teams operating multiple locations throughout US
Develop cohesive team environment as part of the Exos culture
Educate on and direct team how to best utilize Exos tools and resources
Ensure operational excellence and a cohesive experience across multiple locations
Lead the integration strategy of solutions within client site
Oversee the professional development of direct reports and coach managers to develop those they support
Focus and lead on time and quality of delivery, contract compliance, training and adherence, safety, strong team mentoring, coaching, engagement and support
Identify operational best practices and develop implementation models that can be leveraged account wide
Proactively integrate and cross promote with client and other key departments
Oversee the strategic implementation and evaluation of innovative and integrated fitness and wellness initiatives that optimize user experience, measurably contribute to client health and productivity objectives, and result in improved outcomes
Manage a suite of comprehensive reporting mechanisms, deliver current state updates and future thinking recommendations to multiple stakeholders, proactively deliver capital equipment projections, recommendations to achieve client financial objectives, manage contract and operational expenses, and fee based services
Lead evaluation of program and performance effectiveness to demonstrate impact in alignment with agreed upon client objectives, and company objectives
Manage outcome reporting cadence
Report and deliver overall results to client
Help to control cost of goods and services, able to demonstrate cost savings/avoidance without compromising quality
Provide regular budget reviews, alignments and recommendations for key spends