DECON+ Service Technician

Allentown LLC•Allentown, NJ

30d

About The Position

The Service Technician provides In-Field Service Support with regional and national focus. Builds and maintains excellent business relationships with the company’s client base through the offer of world class technical services.

Requirements

Skilled in Microsoft Office and associated applications
High level of professionalism accompanied with excellent interpersonal and customer service skills.
Must have excellent organizational and time management skills, being able to prioritize multiple priorities at one time.
Excellent communication skills, including verbal and written.
Proficient in the safe and effective use of common hand tools required for service and repair tasks.
Excellent and proven technical background. Experience with and understanding of pumps, motors, blowers, and electromechanical systems.
Understanding of electromechanical systems, electrical and HVAC, as well as the ability to diagnose PLC controls.
Ability to work independently and as a team member.

Responsibilities

Provides field technical support to service and support requests (includes nights and weekends) which include the following:
Field Decontamination Projects
Preventive Maintenance and Emergency Servicing of Equipment
Training and Installation of Equipment
Provides in-office support of the following:
Customer support via phone and email
Production of Consumables
Maintenance of Decon+ Service Equipment
Performing Contract Decontamination Service
Service Reporting
Field Decontamination Planning
Spare Parts Management: identifies the range, type, quantity, price and delivery
Ensures tasks are completed on time and to designated service standards.
Quality control’s the work performed to ensure client needs and expectations are met.
Responds to emergency calls, working with other Field Service Technicians and 3rd party service providers.
Schedules preventative maintenance visits according to multiple parties’ calendars (customers and 3rd party providers).
Assists in updating service and training documentation while providing on-site customer training sessions.
Assists in tracking of materials and coordinates to ensure parts shipping to client sites are available as required to meet service schedules.
Works with the General Manager and Service Manager to make strategic decisions on maintaining and improving the business position in the marketplace.
Follows all safety rules and quality standards including all company policies and procedures.
Performs job assignments in a safe and productive manner while maintaining high quality levels.
Other duties as assigned.