Swim School Poolside Customer Service

British Swim School • Orlando, FL

3d • $14 • Onsite

About The Position

At British Swim School, we teach more than just swim lessons—we save lives. As we open our new Lake Nona location, we are building a team of energetic, customer-focused professionals who are passionate about children’s safety and creating a positive environment for families. Our Deck Ambassador is a vital part of that mission. As a Deck Ambassador , you will act as the on-deck leader during swim lessons—supporting instructors, assisting families, and ensuring the pool deck operates smoothly and safely. You’ll be a friendly, proactive presence who keeps communication flowing and supports the team’s success. This role is ideal for someone who is organized, proactive, and excited to be part of a life-saving mission.

Requirements

• Friendly, professional, and enthusiastic—especially around children and families
• Able to stand, walk, and remain on deck in a warm, humid environment for extended periods
• Detail-oriented and able to manage multiple tasks at once
• Comfortable cleaning and restocking restrooms/showers as part of shift
• Must be available for weekday evenings and at least one weekend shift

Nice To Haves

• Previous customer service or early childhood experience preferred
• CPR/First Aid certified or willing to become certified (training provided)

Responsibilities

• Greet and check in swimmers and families with a positive attitude
• Maintain safety and flow of student transitions on the deck
• Provide support to families when needed
• Ensure all pool safety procedures are followed at all times
• Act as the liaison between parents, instructors, and the front desk
• Deliver lesson progress notes or updates to families as directed
• Answer basic questions about schedules, levels, or program policies
• Help manage on-deck challenges, such as nervous swimmers or late arrivals
• Perform routine cleaning and stocking of bathrooms and showers throughout shift
• Monitor cleanliness and safety of parent viewing areas and pool deck
• Refill soap, paper towels, and toilet paper as needed
• Take out trash and report any maintenance concerns to management
• Ensure all public areas are neat and presentable at all times

Benefits

• Flexible schedule
• Opportunity for advancement
• Training & development

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees