Customer Service Assistant Swim School

British Swim School • Newton, MA

14d • $18 - $20 • Onsite

About The Position

British Swim School of Newton is seeking friendly, organized, and energetic Deck Ambassadors to support our after-school program inside the YMCA Wells Ave Newton. This is a fun, high-energy, customer-focused role that keeps our pool deck running smoothly. You remain dry on deck, greeting families, checking in swimmers, supporting instructors, and making sure classes stay on time. For those who want more hours and higher pay, we offer the option to train as a Backup Swim Instructor. Optional: Backup Swim Instructor Responsibilities (only if you choose to train for this role) Teach small-group swim lessons (3–4 students) Follow our play-based swim curriculum Encourage and motivate swimmers Help build lifesaving water safety skills

Requirements

• Friendly and reliable
• Comfortable interacting with parents and children
• Able to stand/walk for the entire shift
• Able to work Tue–Fri 3:30–7:30 PM

Nice To Haves

• Customer service experience
• Experience with children
• Interest in teaching or aquatics
• CPR/First Aid background

Responsibilities

• Welcome families and check in swimmers
• Keep classes running on time
• Support instructors and manage student flow
• Communicate transitions to families
• Maintain an organized, safe pool deck
• Assist parents with questions
• Be a friendly, reliable presence for swimmers and families
• Teach small-group swim lessons (3–4 students)
• Follow our play-based swim curriculum
• Encourage and motivate swimmers
• Help build lifesaving water safety skills

Benefits

• Paid training
• Flexible schedule
• Referral program – earn $25 for every new family/student you refer who enrolls
• Uniform provided
• Advancement opportunities
• Indoor work environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees