Debit Card Specialist

Bank of Clarke•Berryville, VA

About The Position

Position Purpose: Responsible for assisting internal and external customers with questions and problem resolution for ATM and Debit Card transactions. Also reviews and follows up with cardholders on confirmed or potential fraud. Performs routine debit card maintenance.

Requirements

Excellent communication and interpersonal skills
High school diploma or equivalent
Able to foster innovation and implement change
Comprehensive knowledge of compliance regulations and risk management

Responsibilities

Checkbacks in Director
Review Daily Card Logs
Process Debit Card Limits
Monitor Daily/Monthly Card Reports
Responsible for providing information and research for Debit Card transactions
Complete service requests
Monitor disputed transactions for possible fraudulent activity
Supports card file maintenance for debit cards
Research and responds to internal and external customer inquiries via email/phone
Protect and maintain confidentiality with all customers financial data
Acquire knowledge and adhere to department procedures, programs, products, and services
Process Visa CAMS
Set Up Travel Rules for cardholders
Process Debit Card Limit Increases

Benefits

Offering a full suite of benefits including medical, life, dental, and vision insurance plus generous paid time off.
Supporting associates and their families; we embrace the importance of caring for oneself and our families.
Surrounding ourselves with smart, driven, and diverse individuals.
Valuing integrity, commitment regarding our daily duties, and the Bank as a whole.
Supporting local philanthropic, cultural, and artistic initiatives and organizations that our employees’ value.
Devoted to the communities in which we serve as we help those who form the creative backbone of our market’s future economy and business value.
Bank of Clarke is “Great Place to Work” Certified through June 2025.
“Top Virginia Employer for Interns” award recipient (2023, 2024, 2025) through Virginia Talent and Opportunity Partnership (V-TOP.)

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