Dealership Sales Internet/Phone Manager

O'Meara Volkswagen • Thornton, CO

6d • $100,000 - $150,000

About The Position

The Internet/Phone Manager is responsible for managing a team of sales representatives who handle inbound and outbound calls, internet leads, appointment scheduling, and follow-ups. This role requires strong leadership, communication, and process management skills to ensure the team consistently meets performance goals.

Requirements

• 2+ years of experience in a Sales BDC or customer service management role, preferably in the automotive industry.
• Strong leadership and team-building abilities.
• Excellent communication and interpersonal skills.
• Proficiency with CRM systems (e.g., VinSolutions, ELEAD, DealerSocket) and Microsoft Office Suite.
• Goal-driven with the ability to analyze data and adjust strategies accordingly.
• Highly organized and detail-oriented.

Responsibilities

• Manage and motivate a team of sales representatives to meet or exceed lead response, appointment, and conversion goals.
• Monitor CRM and lead management systems to ensure timely responses and follow-up.
• Train and coach staff on best practices for phone, text, and email communications with customers.
• Collaborate with the Sales Department to ensure a seamless customer experience.
• Analyze performance data and generate reports to track department success.
• Develop and implement scripts, workflows, and processes to improve lead handling and customer engagement.
• Handle escalated customer concerns and ensure customer satisfaction.
• Assist in marketing campaigns and promotions to increase lead traffic.

Benefits

• 401K
• Health
• Dental
• Vision
• Supplemental Insurance
• FSA
• Sick time accrues immediately
• Paid vacation after a year
• Employee pricing on vehicles and services
• Discount on parts
• Opportunity for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed