Dealership Parts Advisor

Diehl Hyundai of Sharon • Sharon, PA

1d • Onsite

About The Position

Diehl Automotive of Sharon has an immediate opening for a professional Ford and Hyundai parts advisor. Successful candidates will be highly motivated and focused on customer satisfaction. The role involves providing vehicle parts and merchandise to customers, offering exceptional customer service, and handling various administrative tasks related to parts management. This includes answering phones, greeting customers, communicating with customers and vendors, assisting with inquiries, maintaining a clean work environment, coordinating with the Body Shop & Service Team, ordering parts from suppliers, receiving and storing parts, checking inventory against invoices, and processing core returns, warranties, and general parts returns.

Requirements

• Highly self-motivated
• Focused on customer satisfaction and strong interpersonal skills
• Must have a valid driver's license

Nice To Haves

• Prior experience in retail/wholesale automotive parts industry

Responsibilities

• Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
• Answer telephone and greet customers in a friendly and professional manner.
• Communicate effectively with customers and vendors via phone, in-person or email.
• Assist customers by answering questions, and providing assistance as requested in a quick, friendly and professional manner.
• Maintain clean and professional appearance of counter, work area, and stockroom.
• Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service.
• Order parts from suppliers based on Service Team and customer requests.
• Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
• Check quantity and condition of goods received against invoices and purchase orders.
• Check number and unit cost as well as total billing for charges against proper records.
• Specify parts accurately.
• Process core returns, parts warranties and parts returns as necessary.

Benefits

• Available Health insurance
• Available Vision and Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• 401(k) with employer match
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees