Dealer Support Representative (Non-Technical)

Polaris Inc. • Plymouth, MN

1d • $24 - $28 • Onsite

About The Position

As a Non‑Technical Dealer Support Representative, you will serve as a key partner to Polaris dealers by helping them navigate products, systems, and programs across the business. You will listen closely to dealer needs, identify the right type of support, and guide them toward effective solutions. In this role, you will share insights from dealer interactions with internal teams to help improve processes and decision-making. You will also build rapport with a wide range of dealership personnel while representing the voice of the dealer across Polaris. This position offers the opportunity to influence dealer experience and support continuous improvement across a broad and dynamic business.

Requirements

• Bachelor’s degree preferred or equivalent experience
• Minimum of two years of B2B or B2C experience
• Strong problem‑solving and critical thinking skills with the ability to balance complex situations and drive meaningful outcomes
• Demonstrated ability to prioritize effectively, manage details, and follow through on commitments
• Strong verbal and written communication skills with the ability to tailor messages to various audiences
• Proficiency with Microsoft Outlook, Office Suite, and SharePoint; experience with Microsoft CRM, Showcase, and AS400 is a plus

Nice To Haves

• Powersports or automotive dealership experience preferred

Responsibilities

• Communicate with Polaris dealers to understand needs, provide guidance, and deliver solutions across products, systems, and programs.
• Manage each dealer contact with a sense of urgency, clearly outlining next steps and expected resolution timelines.
• Facilitate research, problem solving, and dispute resolution between dealers and internal teams.
• Leverage Polaris systems, tools, and vendor resources to identify solutions and ensure each interaction meets internal performance metrics.
• Coach and advise dealership personnel to support productivity, profitability, and customer experience.
• Act as a subject matter expert for assigned systems, product lines, or business areas and contribute to process documentation.
• Develop and put forward new approaches that improve dealer sentiment and enhance owner satisfaction.

Benefits

• Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture.
• At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan.
• Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future.
• In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings.
• Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level