Dealer Support Manager

Fabuwood Cabinetry Corp•Newark, NJ

About The Position

Fabuwood is a leading manufacturer of premium kitchen cabinetry, known for combining style, quality, and affordability. We're looking for a hands-on Dealer Support Manager to lead our internal service team and ensure top-tier support for our dealer network. This role drives team development, improves service delivery, and strengthens relationships with internal and external partners.

Requirements

3+ years in customer service or support leadership, preferably in manufacturing or home improvement.
Strong team leadership and communication skills.
Ability to coach and hold team members accountable.
Comfort with KPIs and data to guide improvements.
Experience working cross-functionally in a fast-paced environment.

Nice To Haves

Familiarity with EOS is a plus.

Responsibilities

Lead and coach the Dealer Support team, using EOS/Traction tools to drive accountability and performance.
Ensure team understanding of products and core business operations (shipping, production, accounting).
Oversee accurate custom order entry and prompt resolution of dealer issues.
Improve dealer satisfaction by ensuring fast, professional, and clear communication.
Collaborate with Sales, Production, and other departments to resolve issues and streamline service.
Use scorecard data to improve key areas like response time and order accuracy.
Develop and deliver product training, including knowledge checks to reinforce learning.
Support team growth through coaching, development planning, and smart hiring decisions.
Launch dealer surveys and feedback loops to identify and fix recurring issues.

Benefits

Join a company that values teamwork, continuous improvement, and excellent customer experiences.
This is your chance to lead a key team, shape dealer relationships, and make an impact every day

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