Manager, Dealer Support

Yamaha Corporation•Buena Park, CA

1d•$75,000 - $84,300•Hybrid

About The Position

Yamaha employees are committed to helping everyone progress, express, and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey. As the world’s largest musical instrument manufacturer, we are known for our quality, customer service and innovation.

Requirements

Experience in Order Processing in a Customer Service environment
ERP System Experience
CRM proficiency
Demonstrated success within a cross-functional, matrix environment
Budget Management

Nice To Haves

5+ years in an Order Processing and Call Center Management environment
Tableau or Similar Data Base Software Experience Tableau or Similar Data Base Software Experience
Salesforce Dashboard/Reports Experience
People management

Responsibilities

Ensure resolution of escalated Channel Partner issues
Oversight of expenses and timekeeping
Update and analyze metrics for workflow gap opportunities
Review and maintain Oracle modifiers and all documentation for J-sox compliance
Leverage various YCA stakeholders to support inquiry/issue resolution
Identify ways to assist in improving the order entry process
Drive workflow of salesforce case management

Benefits

Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
Performance based bonus program
Robust employee wellness programs including free music lessons
Gym and wellness reimbursement program
Tobacco cessation reward program
Free concerts from award winning artists
Discounted hotel, travel, entertainment, and other attractions
Employee product purchase program
Flexible work options (including hybrid schedule)
Casual dress
Vacation, sick-time and personal floating holidays
In-office events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
Inclusive and passionate culture