Dealer

Churchill Downs Incorporated•Village of Waterloo, NY

3d•Onsite

About The Position

With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino JOB SUMMARYThe Table Games Dealer is responsible for the running of a table game in a professional manner. Protecting company assets by adhering to company policies and all state and regulatory compliance to include Internal Controls Policies and Procedures, the Responsible Gaming Plan and Title 31. The Games Dealer is responsible for providing an exciting environment and World Class Service by delivering Old-World Hospitality and Charm.ESSENTIAL DUTIES AND RESPONSIBILITIESThe following statements are intended as general illustrations of the work in this class and are not all inclusive.

Requirements

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:
Attend required training sessions offered by the casino
Obtain required license(s)
Perform the duties described in compliance with local laws and regulations
Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
Knowledge of the property’s programs to address problem gambling
Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of
The Table Games Dealer must be a minimum of 18 years of age.
Possess professionalism and ability to handle high levels of stress.
Must be flexible with all different schedules.
Days-off and shift may be subject to change during employment dependent on company need.
Must be able to work overtime when needed.
This position spends majority of the shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.
High School Diploma or equivalent required.
Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos.
Maintain confidential information.
Must have ability to:
Must be able to sit / stand / walk for long periods of time
Must be able to work in a fast-paced Casino Environment:
Low Lighting
Noise / loud music
Multiple distractions while multi-tasking
Must be able to work all shifts including holidays, nights, weekend hours
Be physically mobile with the ability to move around all work areas effectively and efficiently with reasonable accommodations
Ability to push, pull, carry, and lift up to 25 lbs.
Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces or crowded conditions

Responsibilities

Responsible for conducting operation of Table games with strict adherence to Internal Control Policies and Procedures and Game Rules
Required to know and deliver the company core values
Ensures proper documentation of any presented pit paperwork (fills, markers etc.)
Responsible for accuracy of table bank
Explains rules and answers questions for guests
Notifies shift supervisor of irregularities in customers play
Maintains a clean and safe environment
Responsible for attending to guests needs
Required to enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs
Responsible for effectively handling customer concerns and requests
Required to always maintain complete confidentiality of all company information
Acts in the capacity of other positions on an as needed basis
Provides excitement by providing Old-world Hospitality and Charm
Performs all job duties in a safe and responsible manner
Performs other duties as may be assigned by department and/or company management