Dealer Service Representative

oberalpspa

1d•$20 - $24•Hybrid

About The Position

The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building. We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.The Dealer Service Representative is responsible for providing superior dealer service to our retailer partners via phone, email, and in-person interaction. The position’s primary duties are to manage sales order entry, shipment, and after-sales service for our retailers, serve as the primary contact person for our dealers and sales representatives, and respond to and successfully resolve dealer inquiries and requests in a timely and professional manner.

Requirements

Bachelor’s degree preferred
2 to 4 years of customer service and/or retail experience, preferably in the ski or outdoor industries
Excellent written and verbal communication skills and strong interpersonal skills. Outgoing, social personality.
Strong organizational and computer skills (including Microsoft Office and general computer proficiency)
Ability to work in a team environment
Ability to work independently, take initiative, and make sound decisions
A passion for success, a positive and friendly attitude, and a strong work ethic
Love of the outdoors. A specific passion for mountain sports such as backcountry skiing, climbing/mountaineering, and/or trail running is a plus.

Nice To Haves

ERP (Navision, BC14) and ZenDesk experience preferred

Responsibilities

Provide a high level of service to our dealers and sales representatives
Be the primary contact person for dealers – before and after sales – for any inquiries such as product availability, sales order and shipment status, returns, or other matters
Address and resolve any dealer questions or issues involving the correct people in the organization as needed
Enter sales orders and client data in the ERP system accurately and efficiently
Release orders to the warehouse for shipment in a timely manner
Coordinate with the warehouse regarding shipments and logistics
Coordinate with accounting and sales management for issues related to credit management
Process return requests accurately and on-time
Answer a high volume of phone calls and emails in a positive, professional, and timely manner
Answer questions about our products, brands, and company
Administer the warranty claims process for our dealers
Proactively resolve problems for dealers
Support our dealer service team with assorted tasks as requested
Participate in proactive sales efforts as directed
Attend and assist at tradeshows, sales meetings, sample sales, and other retail and consumer events as needed
Learn and present the Dynafit, Salewa, Pomoca, Wild Country, and Evolv brands and products. In addition to on-the-job training, the employee is encouraged to use, enjoy, and better understand our products outside of work.
Execute on a variety of projects, assignments, and tasks that may be assigned
Demonstrate proficiency with our computer systems and software