Dealer Sales Office (DSO) Operations Leader
About The Position
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. What’s in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. The DSO Operations Leader serves as the primary point of contact for the DSO Operations team, supporting four key functional areas: Warehouse Operations, Customer Service, Inside Sales, and Administrative Support. In this role, the Leader partners closely with DSO Regional General Managers and cross-functional teams to help develop, align, and execute the DSO operational strategy across both Supply and Equipment channels. This position acts as a critical liaison across the organization, driving operational effectiveness, supporting process consistency, and enabling continuous improvement. The Operations Leader ensures essential metrics, deadlines, and goals are achieved while fostering strong communication and collaboration across stakeholders.
Requirements
- 4+ years of experience in operations support, customer service, supply chain, or related business function.
- Strong understanding of operational workflows in distribution, warehouse operations, customer service, or sales support environments.
- Excellent communication, collaboration, and relationship-building skills.
- Ability to manage multiple priorities, with strong organizational and time-management capabilities.
- Analytical mindset with the ability to interpret data, generate insights, and support performance reporting.
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint); experience with ERP/CRM systems a plus.
- Proven ability to lead and develop high‑performing teams
Responsibilities
- Serve as the central point of contact for the DSO Operations team, coordinating communication and activities across warehouse operations, customer service, inside sales, and administrative support.
- Partner with DSO Regional General Managers and functional leaders to support execution of the DSO operational strategy.
- Facilitate alignment and collaboration between Supply and Equipment channel operations.
- Monitor operational performance, tracking key metrics, KPIs, deadlines, and goals to ensure business expectations are met.
- Identify opportunities for continuous improvement and support the development, rollout, and maintenance of standardized processes and best practices, while assisting in change management efforts related to process enhancements, system updates, and new operational programs.
- Leads and develops several direct reports that prepare and organize operational reports, dashboards, and updates for leadership.
- Support project management efforts across functional teams, ensuring timely and effective execution of initiatives.
- Act as the liaison between field operations, functional teams, and leadership to improve communication flow and resolve operational issues.
Benefits
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
