Dealership Management System Software Trainer - Parts & Service

Ken Garff•Salt Lake, UT

65d

About The Position

The Dealer Management System (DMS) Trainer is responsible for developing, delivering, and maintaining comprehensive training programs for Parts and Service Department employees. This position ensures all staff effectively utilize the dealership’s DMS to improve operational efficiency, accuracy, and customer satisfaction. The ideal candidate will have strong experience in dealership operations, deep familiarity with DMS software (such as Tekion, Reynolds & Reynolds), and a passion for teaching and process improvement.

Requirements

3+ years of experience in a dealership Parts or Service Department (preferred roles: Service Advisor, Parts Counterperson, Warranty Administrator, or Fixed Ops Manager).
Hands-on experience with one or more dealership management systems (e.g., CDK, Reynolds & Reynolds, Dealertrack, Auto/Mate, Tekion, etc.).
Proven ability to train or mentor employees effectively.
Strong understanding of dealership workflows and fixed operations processes.
Excellent communication, presentation, and interpersonal skills.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Teams).

Nice To Haves

Prior experience in training, process improvement, or system implementation.
Knowledge of adult learning principles and training development techniques.
Certification or formal training in instructional design or software training.

Responsibilities

Conduct in-person and virtual training sessions for Parts and Service employees on all aspects of the Dealer Management System, including:
Parts transactions, inventory control, month end processes
Invoicing and customer communication
Repair order management
Scheduling and dispatching
Warranty processing
Develop customized training materials, user guides, and standard operating procedures tailored to dealership workflows.
Partner with department managers to identify training needs, system inefficiencies, and opportunities for process improvement.
Provide ongoing support and refresher training for new hires or when system updates are implemented.
Monitor employee performance and evaluate training effectiveness through feedback, system usage data, and operational KPIs.
Serve as the in-house DMS subject matter expert, staying current with software updates, new features, and best practices.
Collaborate with the IT department and vendor representatives to troubleshoot and resolve DMS-related issues.
Ensure training aligns with manufacturer requirements and dealership operational standards.