Dealer Lending Portfolio Supervisor

Toyota North America•Plano, TX

About The Position

Toyota’s Dealer Lending Portfolio Management Department is looking for a passionate and highly motivated Dealer Lending Portfolio Supervisor. The primary responsibility of this role is leading a regional team that will monitor the Commercial Loan portfolio and serves as an escalation point and SPOC for their regional team, Dealer Lending and Field Sales and for managing and developing a team of representatives that are accountable for all aspects of Commercial Loan Portfolio Management. Reporting to the Dealer Lending Portfolio Manager, the person in this role will support the Dealer Lending Portfolio Management department's objective to focus on commercial loan risk management and excellent customer service to our internal and external customers.

Requirements

Bachelor’s degree, in Business Administration or a related field or progressive years of relevant work experience in a similar or related industry.
Experience in managing a portfolio of accounts.
Detail-oriented with a focus on maintaining accuracy and quality in portfolio management processes while supporting team efficiency.
Strong communication skills for engaging directly with customers and building lasting relationships.
Comfortable working in a dynamic environment with shifting priorities, demonstrating flexibility and adaptability.
Strong problem-solving skills and a proactive approach to identifying training needs and performance improvement opportunities

Nice To Haves

Master’s Degree
Commercial automotive experience at a captive finance company.

Responsibilities

Coaching and holding team members accountable for their respective job functions while evaluating and making recommendations to management regarding best practices.
Responsible for supervising all functions relating to Loan Portfolio Management including performing on-going portfolio management, monitoring and risk management activities to confirm that relationships adhere to established credit policy, procedures and business strategy, as well as commercial and regulatory guidelines.
Communicate with various internal business partners, i.e., Dealer Lending UW, Servicing, Audit, Field Sales, Legal, Treasury, etc., advising them as needed to support underwriting and portfolio management process
Collaborate with Dealer Lending Servicing, UW and Field Sales to assist with client servicing, collecting of borrower and guarantor financials, transaction information, covenant compliance information and audit performance trends
Create and deliver meaningful, sustainable value to customers by anticipating needs and expectations and providing appropriate value-add solutions to support the Field Sales team’s business development efforts with existing clients
Develop and enhance SOPs as needed
Recommend and help create reporting and process improvements
Hire, train and Supervise a Portfolio Team

Benefits

A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Flextime and virtual work options (if applicable)
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Flexible spending accounts
Relocation assistance (if applicable)