Dealer Funding Clerical Supervisor

TalentBurst•Owings Mills, MD

21d

About The Position

Coaches Sets and communicates expectations. Observes and provides consistent, honest feedback based on individual business partner needs and situations. Create recognition/reward process that gives all business partners opportunities to be recognized and that supports business direction. Coach to behaviors that create a positive environment Monitor process and procedures to ensure efficiency Action Items Develop action plans for business partners, (utilize available tools, side by sides, remote monitoring, skill evaluations, call calibrations, etc.). Monitor business partner progress with scheduled meetings Monitors performance thru reporting that you put together Develops Promotes effective teamwork and an inclusive environment for all business partners. Action Items Encourage each of your direct reports to regularly self-diagnose their development levels and ask for the needed coaching for each of their key project tasks (Situational Leadership). Have associates use reporting to gage their own performance Performance Accountability: Holds direct reports accountable for expectations Evaluates results Takes accountability for team performance Aligns results with rewards and consequences Holds others accountable for being inclusive Cultivate One Funding team by regularly communicating with other DFT Supervisors. Action Items Provide and solicit honest and constructive feedback as part of regular performance discussions (Crucial Conversations) Address all performance issues directly by engaging in candid discussions with direct reports, peers and/or managers (Crucial Conversations) Actively monitor and maintain admin function service level commitments Focus daily on staffing and workload balancing to achieve defined service levels

Requirements

Automotive funding experience highly preferred, but not required
At least a BA degree required.
Previous contract processing experience preferred, but not required
Need to be highly proficient in all Microsoft applications
Need previous supervisory experience
Strong oral and written communications skills.
Strong attention to detail and organizational skills are required

Responsibilities

Coaches
Sets and communicates expectations
Observes and provides consistent, honest feedback based on individual business partner needs and situations
Create recognition/reward process that gives all business partners opportunities to be recognized and that supports business direction
Coach to behaviors that create a positive environment
Monitor process and procedures to ensure efficiency
Develop action plans for business partners, (utilize available tools, side by sides, remote monitoring, skill evaluations, call calibrations, etc.)
Monitor business partner progress with scheduled meetings
Monitors performance thru reporting that you put together
Promotes effective teamwork and an inclusive environment for all business partners
Encourage each of your direct reports to regularly self-diagnose their development levels and ask for the needed coaching for each of their key project tasks (Situational Leadership)
Have associates use reporting to gage their own performance
Holds direct reports accountable for expectations
Evaluates results
Takes accountability for team performance
Aligns results with rewards and consequences
Holds others accountable for being inclusive
Cultivate One Funding team by regularly communicating with other DFT Supervisors
Provide and solicit honest and constructive feedback as part of regular performance discussions (Crucial Conversations)
Address all performance issues directly by engaging in candid discussions with direct reports, peers and/or managers (Crucial Conversations)
Actively monitor and maintain admin function service level commitments
Focus daily on staffing and workload balancing to achieve defined service levels