Deal Desk Specialist

Sonar • Austin, TX

8d

About The Position

Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it — your internal team, genAI, or third parties — resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by +7M developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.

We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily.

We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly.

And lastly, we are highly effective and operationally efficient. We operate collectively as One Team to accomplish our goals.

At Sonar, CODE is more than just an acronym – it's a mindset that defines daily operations.

Why You Should Apply:

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help supercharge developers to build better, faster. Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they don’t. Our solutions don’t just solve symptoms of problems – we help fix issues at the source – for all code, whether it's developer-written, AI-generated, or from third parties.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. Team members should be able to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: supercharge developers to build better, faster.

The impact you will have
As a Deal Desk Specialist at Sonar, you will have the unique opportunity to contribute to the transformation of our business and how we support our sales teams. In this role, you will partner with our sales teams daily with a core focus on driving deal velocity, collaborating with internal stakeholders, and helping to establish a culture of continuous improvement. Your expertise and strategic insights will be key in optimizing the sales process while functioning as a hub for all deal activity that will impact Sonar’s quote to cash (Q2C) operations. This role will also have an impact on key metrics that support Sonar’s business goals and objectives and will play an essential part in maintaining streamlined processes and facilitating successful business outcomes.

Requirements

• Experience in supporting sales pipeline and deal progression.
• Strong understanding of sales processes and pricing strategies.
• Detail-oriented with a focus on data integrity and compliance.
• Proficiency in crafting accurate and complex quotes.
• Knowledge of general pricing strategies to maximize revenue and customer LifeTimeValue (LTV).
• Familiarity with drafting and reviewing contracts.
• Ability to ensure compliance with sales, finance and legal policies.
• Ability to resolve issues efficiently and support revenue recognition standards.
• Strong analytical abilities to interpret complex data and metrics.
• Capability to generate actionable insights to support decision-making.
• Proficient in CRM systems (Salesforce preferred) and CPQ tools.
• Ability to leverage technology to streamline processes and improve efficiency.
• Excellent written and verbal communication skills for internal and external interactions.
• Ability to articulate strategies and solutions clearly to stakeholders.
• Proven track record of working collaboratively with sales, finance, legal, and other teams.
• Build and maintain strong relationships across departments.
• Experience in conducting training sessions and providing continuous support to sales teams.

Responsibilities

• Proactively engage with sales teams on committed pipeline deals.
• Generate standard and complex quotes using the CPQ system, based on customer needs and pricing guidelines.
• Review deal support activities to ensure adherence to sales, finance, and legal policies.
• Facilitate and optimize approval workflows for Order Forms and contracts to enhance efficiency and accuracy.
• Collaborate with sales to understand deal specifics and aid in qualification to resolve potential issues.
• Provide timely responses to deal-related inquiries via cases, Slack, or email within defined SLAs.
• Draft, review, and finalize necessary documentation for deal execution.
• Maintain the highest standards of data integrity in Salesforce (SFDC) by updating account information, contacts, and opportunity statuses comprehensively.
• Address and resolve any issues or discrepancies related to deals and contracts effectively, mitigating risks.
• Structure deals to meet revenue recognition standards and guidelines, ensuring financial accuracy and compliance.
• Provide training and support to sales teams on deal desk processes and best practices, enhancing best practices for deal support.
• Offer feedback on strategies to improve customer satisfaction and streamline the deal process.
• Assist with projects and other tasks as required.
• Provide extended support during End of Month (EOM) and End of Quarter (EOQ) periods to meet business demands.

Benefits

• Flexible comprehensive employee benefit package that is 90% paid by the company.
• We encourage usage of our robust time-off allocations.
• We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
• Generous discretionary Company Growth Bonus, paid annually.
• Fully paid parking in the heart of downtown Austin, Texas.
• Global workforce with employees in 20+ countries representing 35+ unique nationalities.
• We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees