Deal Desk Specialist
About The Position
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re searching for a Deal Desk Specialist to join our Finance Business Support team, so that we can streamline sales operations, strengthen data accuracy, and support evidence‑based financial planning across the organisation. The Deal Desk Specialist will apply foundational financial concepts, maintain CRM data integrity, build dashboards, and support routine planning cycles to enhance operational efficiency and inform strategic decisions.
Requirements
- Experience supporting commercial operations, Deal Desk, Sales Ops, or contract processes
- Strong understanding of the quote-to-cash lifecycle
- Familiarity with CRM systems
- Ability to interpret commercial policies and apply them consistently
- Strong communication skills and confidence working cross-functionally
- Ability to commute to our London office 2–3 days a week
- Working collaboratively within a fast-paced, global environment
Responsibilities
- Establishing Deal Desk operations within the UK to enable consistent commercial execution
- Setting standard Deal Desk procedures in partnership with the UK-based Sales team to ensure clarity and operational efficiency
- Ensuring adherence to RLDatix’s global commercial standards while identifying regional nuances and defining appropriate business exceptions
- Acting as the Deal Desk representative for Europe, with particular emphasis on the UK market
- Assisting with Deal Desk inquiries by triaging requests and responding to basic commercial questions
- Providing timely, accurate responses to support efficient sales cycles
- Partnering with Legal and cross-functional stakeholders to drive forward contract negotiations
- Managing commercial processes across > Quote‑to‑Cash lifecycle > Renewals > Compliance with commercial policies > Drafting contract amendments and commercial terms
- Supporting deal processing in RLDatix’s CRM, ensuring accuracy and completeness
- Reviewing legally binding documents, including Master Services Agreements
- Completing additional tasks and projects as assigned by the Director, Global Deal Desk
Benefits
- private health and group accident insurance
- Employee Assistance Program (EAP) for confidential support
- Loyalty Awards for long-service employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
