Deal Desk Analyst

Kainos•Indianapolis, IN

11h

About The Position

Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Deal Desk Analyst (Senior Associate) at Kainos, you’ll be responsible for ensuring that a high-quality service is provided to the Sales Team via the Deal Desk within the Workday Product business unit, demonstrating best practice throughout. You’ll work as part of the a Deal Desk team and report into the Deal Desk Manager. It’s a fast-paced environment so it is important for you to ensure that workload is prioritised, and tasks completed in a timely manner. As a Senior Associate you will take ownership of specific processes within the team. You should also have the ability to delegate tasks through the PMO team, providing priorities, guidance and support. You may also be responsible for the coaching and mentoring of the junior PMO Assistants.

Requirements

GCSE English and Maths (Grade A-C), or equivalent.
Excellent computer skills including MS Office including excel spreadsheet skills, and the ability to pick up new software applications
Excellent organisational skills and confidence in acting as the first point of contact by managing the teams group e-mail and arranging initial meetings with project managers.
Excellent commercial awareness and understanding of project and business dynamics.
Effective personal time management and planning skills to deliver a high level of accuracy and attention to detail in tight timeframes/targets.
Ability to identify areas of improvement within processes and procedures and identify continuous improvements for your team.
Experience in mentoring and supporting others to deliver tasks and shared outcomes.
A self-starter who can work on their own initiatives with minimal supervision but escalate as required
We all work in teams here in Kainos – a proven ability of strong team skills, including taking direction from others, is crucial
Ability to make sound decisions, under pressure, taking a balanced view of customer needs, Kainos requirements and any impact to others.

Nice To Haves

Experience working in order management, deals desk or similar role
Experience with CRM software (Salesforce, Dynamics 365)
Ability to present quality documentation in MS Word or MS Powerpoint
Experience in managing the daily workflow of the team and ensuring service level agreements are achieved.
Demonstrate negotiating and influencing skills.
Experience with ticketing systems (JIRA, Servicenow)

Responsibilities

Coordination of Product Deals with Sales, Pre-Sales, Security and Commercial Production
Review, Versioning and circulation of Sales Proposals Production
Review, Versioning of Order Forms for New Business, Upsell & Renewal
Allocation of staffing and prioritisation for Pre-Sales
Prioritisation of Deals with Commercial
Owning of key functions within the Deal Desk team.
Coordinate and complete RFP Responses.
Coordinate and complete Security Questionnaire responses.
Actively identifying and implementing process improvements.

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