DCEO Cluster Manager

Amazon • New Albany, OH

1d

About The Position

Amazon seeks exceptional leaders for a strategic senior management position
overseeing our data center operations. This executive role offers significant
visibility within the organization and aligns with our mission of becoming the
world's most customer-centric company.

The DCEO Cluster Manager position encompasses leadership responsibility for
multiple data center facilities and their corresponding infrastructure. The
successful candidate will direct a substantial organizational structure, providing oversight to Area Managers and Facility Managers while ensuring
operational excellence across multiple data center locations.

This position requires demonstrated leadership capabilities and a track record
of exceptional performance in managing complex technical operations. The role is
integral to maintaining Amazon's world-class data center infrastructure and
supporting our continued growth and innovation.

The ideal candidate for this role will have a strong understanding of data
center/mission critical MEP infrastructure. You will be the single point of
contact for all facility related issues and work as the technical resource to
support Regional Cluster Manager. You will solely be responsible for maintaining
100% service uptime in your Cluster. You have a very high-level view of your
organization, but you will need to deep dive into detail as needed. You will
also be interacting with the global team daily by representing the Data Center
Engineering Operations team.

If you are passionate about Customer Experience, think and act globally and want
to contribute to the operational excellence of Amazon.com data centers. This may
be the challenge you’ve been looking for!

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Requirements

• Experience hiring, developing, and managing high-performing technical teams
• 4+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities, or 2+ years of electrical or mechanical experience
• Experience as a general contractor and in vendor management (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution
• 5+ years of experience in a management position with 6 or more direct reports preferably managing other managers

Nice To Haves

• Experience in managing or implementing system health, performance monitoring, capacity planning, or process improvement and automation
• Experience in creating and managing budgets
• Experience in supporting procedures for production or mission critical environments to include ticketing, monitoring/metrics, and troubleshooting technical issues
• Experience working with KPIs and SLAs

Responsibilities

• Hiring, managing, and developing the operations management team including facility managers, area managers, chief engineers, and facility technicians.
• Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance
• Responsible for the on-site management of 24x7 shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.
• Build and maintain sustainable organizational structure.
• Work with business development, real estate, engineering and construction team to forecast staffing and maintain.
• Mentor and develop employees.
• Hiring strategy and participation in recruiting events.
• Operation and maintenance of mechanical, electrical, and controls systems for Amazon data centers include preventive maintenance, corrective maintenance, and change management.
• Manage all facility related repairs in a timely manner
• Daily/weekly/monthly/Data Center Engineering Operations meetings and reporting.
• Run weekly availability meetings and report outcomes.
• Liaise with a global team on global initiatives as well as process and procedures, implement those initiatives locally in Atlanta.
• Vendor management of colocation data center services providers to meet or exceed contracted performance SLAs.
• Safety, security, and availability of incident response, incident management, incident resolution, and root cause analysis.
• Cost management including OPEX and CAPEX associated with all data centers you oversee.
• Continuous improvement of operational processes, procedures, methods, and tools.
• Lead and manage energy efficiency initiatives in your Cluster.
• Support capacity planning and management and actively involved in ongoing construction activities.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed