Datacenter Operations Lead
About The Position
The Data Center Operations Manager is responsible for the overall availability and reliability of data center operations. This includes managing hardware and network diagnostics, overseeing maintenance, and ensuring compliance with safety and environmental regulations. They lead a team of technicians and operations staff, providing guidance, training, and performance evaluations. Developing career paths for employees and ensuring effective communication within the team is crucial. The role involves creating and implementing Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs) to support mission-critical environments. This ensures that operations run smoothly and efficiently. Data Center Operations Managers must quickly address and resolve operational issues, often acting as an escalation point for after-hours incidents. They analyze production operations and initiate corrective actions to maintain operational stability. They are involved in strategic planning for data center improvements, including infrastructure upgrades and capacity planning to meet future demands. A strong understanding of data center infrastructure, including servers, storage, networking, and cooling systems, is essential. Experience with hardware and network repair is also important. Effective team management and the ability to mentor staff at all levels are critical for success in this role. Strong problem-solving abilities and analytical capabilities are necessary to identify issues and implement solutions. Typically, candidates should have several years of experience in a data center or critical operations environment, with a background in facilities management or IT operations.
Requirements
- Data center or critical operations environment experience
- Facilities management or IT operations background
- Hardware and network diagnostics
- Overseeing maintenance
- Ensuring compliance with safety and environmental regulations
- Lead a team of technicians and operations staff
- Providing guidance, training, and performance evaluations
- Developing career paths for employees
- Ensuring effective communication within the team
- Creating and implementing Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs) to support mission-critical environments
- Address and resolve operational issues
- Acting as an escalation point for after-hours incidents
- Analyze production operations and initiate corrective actions to maintain operational stability
- Strategic planning for data center improvements, including infrastructure upgrades and capacity planning to meet future demands
- Understanding of data center infrastructure, including servers, storage, networking, and cooling systems
- Experience with hardware and network repair
- Effective team management and the ability to mentor staff at all levels
- Problem-solving abilities and analytical capabilities
- Automation experience in relevant technologies and tools
- Knowledge on Service Now, Dynatrace, Vcenter
- Knowledge on Vmware, AWS Cloud, Unix/Linux, Windows, Storage & Backup, Database
- Good Interpersonal skills
- Good communication / Presentations skills
- Candidate should be local to Dallas
- 5 Days Onsite, No Remote Option
Responsibilities
- Independently troubleshoot sev1 and sev2 incidents and provide RCA.
- Support P1/P2/P3 during off business hours as needed by the customer
- Ability to co-ordinate with offshore team.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
