Site Manager, Datacenter Operations

Fluidstack

5d

About The Position

Lead and scale an operations team of 10+ technicians and specialists across multiple datacenter facilities within a campus or region. Drive operational strategy, team development, and execution excellence while managing the end-to-end lifecycle of datacenter infrastructure, ensuring 24x7x365 operations meet or exceed SLA commitments.

Requirements

• Bachelor's degree in Engineering, Business, or Operations Management (or equivalent experience)
• 5+ years in datacenter operations, mission-critical facilities, or IT infrastructure with 2+ years managing teams of 10+ employees
• Proven track record managing 24x7 operations with demonstrated success meeting or exceeding availability and reliability SLAs
• Deep understanding of datacenter infrastructure including power distribution, cooling systems, server hardware, networking, and facility management

Nice To Haves

• 8+ years in datacenter operations with 4+ years managing large teams (10+ employees);
• Experience at hyperscale providers or Tier III/IV facilities managing 50MW+ campuses
• Experience with incident management, change management, vendor management, and operational excellence frameworks
• Excellent communication and executive presentation skills with ability to influence senior leadership and cross-functional stakeholders
• Data-driven decision maker with strong analytical skills; demonstrated ability to build, scale, and develop high-performing teams in fast-paced environments

Responsibilities

• Hire, develop, and manage cross-functional operations teams including Facility Managers, Operations Technicians, and Logistics Specialists across multiple sites; build organizational capability through performance management, coaching, mentoring, and career development
• Establish appropriate staffing levels and organizational structure to meet current and future business demands through headcount forecasting, resource allocation, and succession planning
• Own 24x7 operational accountability ensuring uptime, reliability, security, and availability meet or exceed SLAs; oversee incident and change management processes and act as escalation point for critical incidents
• Ensure effective management of ticket queues, work prioritization, shift scheduling, and on-call rotations across facility, operations, and logistics teams
• Drive operational KPIs and metrics including uptime, MTTR, MTBF, inventory accuracy, capacity utilization, and cost efficiency; lead post-incident reviews with root cause analysis and implement corrective actions
• Collaborate cross-functionally with Engineering, Program Management, Supply Chain, Construction, and Product teams to align priorities and deliver business objectives
• Champion process improvements, automation initiatives, safety programs, and environmental sustainability; lead change management and implement new processes, technologies, and operational models at scale

Benefits

• Competitive total compensation package (salary + equity).
• Retirement or pension plan, in line with local norms.
• Health, dental, and vision insurance.
• Generous PTO policy, in line with local norms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager