Data & IT Support Specialist

Family Promise of Grand Rapids • Grand Rapids, MI

2d • Onsite

About The Position

Family Promise of West Michigan strives to give parents the hope and encouragement they need to create a better future for their children and end the cycle of homelessness. Through our diversion services, emergency shelters, housing programs, homeownership initiatives, family stabilization, and early childhood services, we have helped more than 2,500 families overcome homelessness and achieve lasting stability.

At Family Promise, our culture is centered on compassion, collaboration, and commitment to families. We value teamwork, integrity, and a solutions-focused approach as we work together to serve our community with excellence and care.

We are seeking a Data & IT Support Specialist to join our team. This role is responsible for ensuring high-quality data and smooth day-to-day technology operations across the organization..

This position reports to the VP of Business Intelligence.

Family Promise of West Michigan Core Values:

Has Passion for Mission

Prioritizes Accessibility, Belonging and Community

Is Dedicated to Hospitality

Collaborates Intentionally

Is Hungry, Humble, and Smart

Assumes Good Intent

Strives for Excellence and Sustained Impact

Requirements

• Associate’s degree or equivalent work experience in data management, information systems, IT, or related fields preferred.
• Experience with data entry, reporting, or database systems (nonprofit or case management systems a plus).
• 1–2 years of IT support experience preferred but not required.
• Strong analytical and problem-solving skills.
• Comfort working with spreadsheets, data tools, and cloud-based systems (Google Workspace required).
• Experience working with MS Excel, SQL, and Google Data Studio
• Ability to learn new systems quickly and follow established data and IT processes.
• Strong attention to detail and commitment to data accuracy.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently and collaboratively in a fast-paced environment.
• Comfortable working in a faith-based environment.

Responsibilities

• Pull, compile, and format data for grant reporting, funder requirements, and internal evaluation.
• Generate recurring and ad-hoc reports from the case management system and other data platforms.
• Maintain data quality by reviewing, cleaning, and validating data entries across systems.
• Assist with updating and maintaining dashboards and visualizations used for strategic planning and performance tracking.
• Support ongoing maintenance of the case management tool, including: Updating fields, forms, and workflows Running routine checks for data accuracy Communicating system issues or enhancement opportunities.
• Assists. with documentation of data processes, reporting schedules, and system procedures.
• Provide basic internal IT support to staff, responding to low-level technology issues and troubleshooting needs.
• Support setup and configuration of new user accounts in Google Workspace and other platforms.
• Assist with managing the phone system (e.g., user setup, routing updates).
• Monitor and track basic IT tickets, escalating items as needed to the VP of Business Intelligence or relevant contractors.
• Help ensure routine upkeep of staff devices and user access permissions.
• Support inventory tracking for laptops, peripherals, and technology assets.
• Other duties as assigned.

Benefits

• Family Promise of West Michigan offers a robust employee benefit package including health, dental, vision, short-term, and long-term insurance, maternity/paternity leave, 401k plan, and paid time off.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree